Client Service Representative

2 days ago


Waterloo, Canada MSK WorkAssist Full time

**CLIENT SERVICES REPRESENTATIVE**

MSK WorkAssist clinic provides specialty care for injured workers. Our Client Services Representative is a vital part of our team who provides outstanding customer service to our clients and is an integral part of the WorkAssist care team.

Key areas of responsibility include:

- Admitting, scheduling, discharging patients
- Manage client intake data
- Maintain the flow of patients for clinics, keep clinical staff informed
- Relate effectively with all levels of staff and clients
- Respond to program inquiries and participate as an effective team member
- Ensure overall cleanliness and safety of clients in clinic waiting area
- Handle patient files in a confidential manner
- Provide clerical support to clinical staff as needed

Qualifications:

- The ability to multi-task
- Detail oriented
- Computer skills with ability to use software such a Microsoft Office, network databases, the internet and document management systems
- Excellent interpersonal and communication skills (both verbal and written)
- Ability to work under pressure
- To accurately and appropriately listen, respond and relay information
- Positive attitude and customer service focus

**Job Type**: Part-time
Part-time hours: 25 per week

Schedule:

- Monday to Friday

Work Location: In person



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