Technical Sales Account Manager

At Biomatik, we believe in teamwork and quality performance. We value our employees who have a “can-do attitude” and who are always willing to work hard. Our core mission is to bring our customers the finest research products at highly competitive prices, and we stand behind our products with 100% customer satisfaction. In doing so, our customers, as well as our organization, have benefited. This benefit has resulted in increased competitiveness, growth, and name recognition - the true reward of quality performance. Our long-term strategic focus has enabled us to become a trusted partner to our customers.

We are committed to making a positive impact on life sciences research, drug discovery, and the people we touch. Together, we go the distance to deliver.

**Technical Sales Account Manager (TSAM)**

The Technical Sales Account Manager (Inside Sales) plays a fundamental role at Biomatik in achieving our customer acquisition and sales growth objectives. Technical Sales Account Manager supports customers and helps close sale of Biomatik’s full portfolio of products and services, including custom services (gene/peptide/protein/antibody) and catalog products (ELISA kits, antibodies, proteins and biochemicals). The Technical Sales Account Manager helps train and coach co-workers, and reports to the Technical Sales Team Lead.

Working as a qualified Technical Sales Account Manager at Biomatik, you have outstanding communications, organizational, technical sales and training skills. You have a desire to work in a small business environment, enjoy a wide variety of responsibilities and challenges, and a desire to foster long term relationships with customers. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact.

**Key Job Responsibilities**:

- Understand and clarify customer requirements, and recommend specific products or services based on the customer's needs as part of the quotation preparation process
- Prepare price quotations, follow up with customers, and close deals.
- Process orders and provide after-sales technical support, including order updates and complaints.
- Act as a technical resource and support the sales and marketing team.
- Work on tasks/projects/campaigns as and when required.
- Ensure customer inquiries are responded to promptly
- Assist with administrative tasks and other misc tasks which may be assigned from time to time
- Assist with training, coaching and leading Technical Sales Associates.
- Assist with standardizing, updating, and optimizing workflows and policies.

**Technical Sales Account manager Qualifications and Skills**:

- Customer Service: providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positivity on the company
- Communication: strong written and oral speaking skills are necessary for Technical Sales Associates to communicate with customers, peers, and managers.
- Organization: the ability to give order and structure to the work at hand and prioritize accordingly
- Interpersonal skills: good relationship skills to interact with customers, team members, peers, and managers
- Strong analytical and logical skills to complete routines promptly, with mínimal supervision.
- The ability to meet and exceed productivity with accuracy (attention to detail).

**Education, Experience, and Licensing Requirements**:

- Degree or diploma in a life science discipline or equivalent
- One to two years of customer service or sales experience is an asset
- Familiarity with MS Office software or Google Sheets / Docs
- CRM / Accounting Software experience is an asset
- Relevant sales experience preferred with a high level of technical and professional expertise
- Must be self-motivated, driven, and demonstrate a high level of energy with a sense of urgency

**Working Conditions, Compensation & Benefits**:

- Full-time, permanent. Typical working hours are from 8:00 AM to 4:30 PM, Monday to Friday.
- Learning & career growth opportunities.
- Competitive annual salary.
- Benefits package: Health Savings Account (HSA), RRSP Matching Program, Fitness Program.
- PTO Days (Vacation / Personal Days Off): 24 Days to Start.
- Performance bonus depending on team/company performance.

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$52,000.00 per year

**Benefits**:

- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you currently able to work in Canada?
- What are your yearly salary expectations?
- If offered a position, how soon would you be able to start?
- Do you have a degree or diploma in a life science discipline or equivalent?

Work Location: In person