Sales Manager

Position Title: Store Manager, permanent, full time

Location: Goemans Kitchener

Benefits: Competitive pay, bonus structure, and health & dental benefits

The Store Manager is responsible to deliver results in sales, and overall profit and loss with direct accountability for setting the vision for the store. The Store Manager leads, manages and grows a superior sales team within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.

**Main Responsibilities Include**:

- Provide insightful and enthusiastic leadership to the store personnel to create positive attitudes, build supportive moral, and increase sales knowledge.
- Create an environment that fosters open and continuous communication and information sharing across all departments
- Hire, train and mentor all employees.
- Manage expense and operational performance to maximize store profit. Accountable to deliver on established operating budget, store targets and goals.
- Oversee the sales lead and customer service process and follow-up.
- Lead, develop and energize a high performance sales team to achieve excellence in business results, through effective recruitment, coaching and performance management
- Plan and prepare for sales meetings and staff communications.
- Coordinate inventory movement.
- Manage and resolve complex or escalated customer issues while maintaining customer satisfaction.
- Monitor and review all activities related to sales and or customer service, developing processes for continuous improvement.
- Lead the sales team, managing staffing and workflow issues, setting goals, coaching and performance management and conducting performance reviews. Develop and support the sales team to achieve positive sales results.
- Maximize stores profitable revenue growth through customer loyalty and sales engagement.
- Ensure accuracy of all in-store transactions, administering a quality control process
- Create excitement and enthusiasm by bringing the Goemans brand to life at retail
- Work with the heads of all functional areas to facilitate resolution of issues and foster teamwork.
- Define, foster and set the tone for the corporate values and culture that includes a commitment to continuous process and business improvement.
- Ensure company policies, company handbook and proper health and safety practices are being adhered to.

**Key Attributes**:

- Minimum 5 years Store management experience in Retail including general operations, customer service, merchandising, talent management, health and safety and loss prevention.
- Possess an array of core competencies that include but are not limited to Business Acumen, Talent Acquisition, Accountability / Results Driven, Customer Orientation, Technical / Functional Knowledge and is Self-reliant.
- Possess a high degree of technical skill and is well-versed in Microsoft Office, CRM software and various POS systems (EPass would be considered an asset).
- Demonstrated management and leadership skills with the ability to act as a collaborative partner and a positive influencer.
- Strong problem solving and customer service skills with ability to make decisions quickly and prioritize activities and resources in a fast paced changing store environment.
- Strong communication and interpersonal skills including effective listening, collaborative in nature, skilled in conflict management, information gathering, and skills-coaching.
- Manages in the best interest of the Company by providing advice, feedback and guidance to resolve problems.
- A passion for and commitment to “self-development, and to the development of direct reports.
- Acts in accordance to company policy, procedures and is knowledgeable with the Employments Standards Act, Health and Safety Act, Labour Code, etc.
- Excellent knowledge of the appliance industry.
- Post-secondary education is required.
- Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department_

**Job Type**: Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person