Dispatch Support

1 week ago

Etobicoke, Canada XTL Transport, Logistics, Distribution Full time

**Skills and Abilities**:

- Must have 1-2 years of experience, either in transport or related industry;
- Must have good geographical knowledge;
- Strong computer skills
- Strong Communication skills;
- Strong attention to detail and a high degree of accuracy;
- Ability to evaluate data and options for action and to reach sound conclusions;
- Must be team player with strong commitment to quality and customer service;
- Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks;

**Responsibilities**:

- ** Ensure phones and satellite messages are answered promptly**:

- Ensure load specific and operations related documents, gate-passes, time cards and faxes to customs are administered in a timely and effective manner;
- Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
- Communicate efficiently with driver to ensure continuous service to customer and team
- Communicate clearly to team of ongoing issues what can be fixed / made better
- Find creative solution for different problems (breakdown, backhaul, etc.)
- Challenge driver times also meaning minimize wasted time
- Work towards a system where driver know the task they have to do and we only communicate the exceptions
- Improve driver retention
- Assist planners with overflow dispatching
- Fill in planning role when needed.
- Support any team member who needs assistance

**Trouble Shooting**:

- Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
- Ensuring proper type of equipment is assigned to customers and trailer bank commitments are not depleted;
- Ensure yard check, load security, heated load and inactive trailer monitoring;
- Relay information, obstacles and discrepancies to driver managers, operations, customer service, and other various departments (when necessary) and in order to prevent systematic service failures;
- Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly;
**We offer**:

- Competitive compensation package
- 100 % Group Benefits Paid by XTL (including Medical, Dental, Vision, and Life Insurance)*
- RRSP Program match up to 3% by XTL*
- Clean and safe environment
- Open Door Policy
- Employee assistance program
- Extended health care
- EFAP Offered

**, Permanent**

**Schedule**: Mon to Fri - 8am to 5pm (Flex availability required)**

**Work Location**: 75 Rexdale Blvd., Etobicoke, ON, M9W 1P1

**Please contact**: Purnima Wahi

Talent Acquisition Supervisor

416-742-2345 ext. 9054

Cell : 647-463-0470#ONTjob

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