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Sales Assistant

3 weeks ago

Mississauga, Canada Hikvision Canada Full time

**OUR COMPANY**

Hikvision is the world’s leading supplier of video surveillance solutions. From its inception in 2001, Hikvision has played an active role in the ever-evolving video surveillance market, devoting eight percent of its annual revenue into research and development for continued product innovation. Featuring the industry’s strongest R&D workforce, Hikvision designs, develops, and manufactures innovative standard
- and high-definition cameras, including a variety of Smart IP recorders and cameras with infrared, wide dynamic range, facial detection, object counting, and intrusion detection capabilities.

***

The Sales Assistant collaborates across departments to ensure that orders are free of holds, correct, and on track in terms of capacity, supply, and overall corporate goals. In addition to the accurate process, the Sales Assistant also cooperates with the Operations and Shipping teams to examine open orders that have not been shipped and decide the next steps where necessary.

**ESSENTIAL JOB FUNCTIONS**
- Answer internal/external customer inquiries in a timely and professional manner
- Manage all aspects of the stock order book, and ensure that orders are allocated and shipped to customers promptly
- Work cross-functionally with the sales team to ensure that customers’ PO are processed in a timely manner
- Deliver sales orders to the logistic team in a timely manner. Follow up with the logistic team for order status and tracking information
- Collaborate with Operations and Shipping departments to review open orders and determine next steps where appropriate
- Accurately process return/replacement requests by customers
- Verify customers’ PO price and ensure that it matches our pricing tiers
- File and manage claims against carriers for missing, damaged, and/or loss of shipments
- Work with warehouse team to find root causes of shipping errors and take corrective actions
- Generate internal/external reports through gathering, analyzing, and summarizing data and information
- Perform other job duties as assigned

**QUALIFICATIONS**
- Minimum college degree
- 2-5 years experiences in Sales Assistant or Customer service role
- strong sense of urgency and responsiveness to customers’ requests
- strong organizational skills and the ability to multi-task in a fast-paced environment
- Excellent oral and written communication skills in English
- Detail-oriented
- Strong time management skills
- Strong problem-solving ability
- Self-starter who can operate with limited supervision
- Must be proficient in Microsoft Office Suite