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Sales Coordinator

2 weeks ago

Woodstock, Canada The Floral Express Full time

**Who we are**:
The Floral Express is a family-owned and operated company. Our primary focus is wholesale fresh-cut flowers procured directly from the farm and delivered to our amazing customers, such as grocery chains, florists, and event specialists.

We love what we do, and we are growing We deliver our products across Ontario, into the Maritime provinces and down into the USA. We appreciate our customers’ need for fresh products, which has led to our sales and supply chain design, enabling us to deliver the freshest products possible As a team, we are striving to become a leading floral products wholesaler in North America, and we plan to achieve this by continuing to deliver exceptional value, offering a broad assortment of high-quality floral products at competitive pricing, along with the support of our exemplary customer service. We are committed to making Floral Express a great workplace through the best management practices, fair compensation, and an excellent company culture encompassing employee wellness and wellbeing.

Floral Express seeks a motivated and results-driven Sales Coordinator on a full-time basis in person 5 days a week.

**The position**:
The Sales Coordinator (Sales & Marketing Support) position with Floral Express Wholesale is a pivotal role that combines administrative expertise with a passion for flowers, sales and customer service.

This is a career-building opportunity for a forward-thinking, motivated person who is ready to be responsible for providing essential support to the sales and marketing team. Your mandate will be to help ensure seamless support for our sales operation as we deliver exceptional products and cutting-edge service offerings to prospects and customers within the floral industry.

**What you will do**:

- Order Processing: Coordinate the processing of floral and plant orders, including accurately inputting orders into our IM (Inventory Management) System, to understand, monitor and report on inventory levels and help ensure timely delivery. Liaise with Sales, Purchasing, and Logistics (as required) to facilitate efficient order fulfillment.
- Customer Engagement: May be required to serve as an occasional point of contact for customers, to provide updates on product availability and order status. Although the Sales/Account Manager will be the primary point of contact, you may be called upon to address customer inquiries and resolve issues promptly to ensure a positive customer experience.
- Sales Assistance: Support the Sales/Account Management team in achieving revenue targets by scheduling appointments, preparing sales materials and presentations, and planning sales-related activities and events. You will also assist by identifying cross-selling or upselling opportunities to maximize sales revenue.
- Database Management: Maintain accurate records of customer information, sales transactions, and inventory levels in the IM and/or CRM system. Utilize data analytics tools to generate reports and insights that inform sales strategies and decision-making.
- Event Support: Assist in coordinating arrangements and logistics for special events, such as industry conferences, corporate functions, holiday schedules, etc. Collaborate with Sales, Account Management, event planners, customers, vendors and executive leadership to ensure the successful planning and execution of events.
- Industry Knowledge: Stay updated on trends, developments, and innovations within the floral and plant industry. Provide input and ideas for product selection, pricing strategies, and promotional activities to help capitalize on market opportunities.
- Perform other related duties as assigned.

**What you bring to the position**:

- Degree or College diploma in marketing, horticulture, or a related field
- 1 + years of experience in a support or coordinator role
- 1 + years of experience in the floral industry an asset (not required)
- A strong passion for flowers and plants with knowledge of the various varieties, seasonal availability, and care techniques is also helpful.
- Excellent organizational and time management skills with the ability to manage multiple tasks and priorities effectively.
- Exceptional communication and interpersonal skills, with a customer-centric approach to sales and service.
- High level of proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and IMS/CRM software.
- Detail-oriented mindset with a focus on accuracy in order processing and record-keeping.
- Strong work ethic, ability to work collaboratively in a fast-paced team environment and adapt quickly to changing business needs.
- Flexibility to work occasional evenings or weekends, especially during peak seasons or special events.
- Must have a valid driver's license and access to a reliable vehicle.

**What we offer**:

- Competitive hourly wage.
- Collaborative and inclusive work environment.
- Comprehensive training programs.
- Opportunity to work with a dedicated team of peers who share