Current jobs related to Head of Customer Research - York - Aviva

  • Index Research Analyst

    2 weeks ago

    York, Canada TMX Group Limited Full time

    Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...

  • Head of Compliance

    1 week ago

    North York, Canada LiveVie Full time

    LiveVie located in Toronto Canada, is in the dynamic field of connected FinTech. The leadership team is comprised of highly positive, energetic, experienced members that value teamwork, personal accountability, the will to win, respect for people, integrity and quality! Learning from oneself and others makes LiveVie a fun place to spend your professional...

  • Inside Sales Representative

    2 weeks ago

    North York, Canada Axios Research Inc Full time

    **Inside Sales Representative - US / Canada** Axios Research Inc. is a young and growing company that specializes in the research and production of drug impurities, drug metabolites, reference standards and isotopically labeled compounds and internal standards for mass spectrometry analysis. Our goal is to provide the highest quality reference standards in...

  • Assistant Head of Lower School

    2 weeks ago

    North York, Canada CRESCENT SCHOOL Full time

    **Crescent School** Crescent School has been a leader in boys' education since 1913. Located on a beautiful, 37-acre campus in mid-Toronto, Crescent School has students in Grades 3 through 12. Our mission, Men of Character from Boys of Promise, enables each student to reach the full potential of his unique abilities. Character development drives everything...

  • Head Chef

    1 week ago

    York, Canada The Jerk Box Full time

    Looking for an upbeat, Energetic Chef with a taste of the Caribbean. Must be Familiar with West Indian/Jamaican cuisine and able to follow a recipe. Must be able to do early mornings, and work within a team. We are a fast passed restaurant looking for someone who can manage the kitchen. Shifts starting at 430am-1230pm Days will be determined upon...

  • Head of Digital

    2 weeks ago

    York, Canada Aviva Full time

    Head of Digital - London, York or Norwich Here at Aviva, we are currently on the search for our new Head of Digital, who will focus on serving the total digital needs of the Life side of our business. This role would be a great fit for a senior leader who has worked for customer centric progressive service brand(s), and who can showcase the skills needed to...

  • Head of Product

    1 week ago

    North York, Canada LiveVie Full time

    LiveVie located in Toronto Canada, is in the dynamic field of connected FinTech. The leadership team is comprised of highly positive, energetic, experienced members that value teamwork, personal accountability, the will to win, respect for people, integrity and quality! Learning from oneself and others makes LiveVie a fun place to spend your professional...

  • Head of Marketing and Brand Strategy

    2 weeks ago

    North York, Canada HomeLife Realty Services Inc. Full time

    **Location**: 3500 Dufferin Street, Toronto ON. **Hours**: Monday to Friday, 9:00 AM to 5:30 PM, with additional hours as needed. **Salary**: $90,000 - $110,000, based on proven experience and skill level. **Start Date**: Immediate. **Employment Type**: Full-time, in-office role with high growth potential. **Why is this role important?** At **HomeLife...

  • Lil' Strikers

    1 week ago

    York, Canada Woodbridge Sports Dome Full time

    **WE ARE HIRING!** - **LIL’ STRIKERS SOCCER CHILD DEVELOPMENT HEAD COORDINATOR** ECE & TEACHERS ARE ENCOURAGED TO APPLY! NO SOCCER EXPERIENCE REQUIRED, NEED SOMEONE FUN, OUTGOING! As the Lil' Strikers Head Coordinator you will assist in managing class operations and the customer experience through the development of staff, marketing initiatives, and...

  • Head of Sales, Vaccines

    2 weeks ago

    North York, Canada Sun Cloud LLC Full time

    Sales Head, Healthcare Sales, **IDEAL CANDIDATE** We need people who have an understanding of the market. Public market dealing with the province. A good connection with Health care officials, external facing. Network in Canada. Leadership in the capacity agent of change. Vision strategic, train the territory managers who has been here for years and...

Head of Customer Research

2 weeks ago

York, Canada Aviva Full time

We have an exciting opportunity for a head of customer research & insight to join our new marketing centre of excellence and lead our team. The Marketing centre of excellence has been created with the aim of building world class capabilities across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. This is a great job for an experienced insight, analysis and research practitioner working within a financial service or any other regulated service industry company (e.g., utilities, telecoms).

A bit about the job:
The purpose of this role is to lead the customer Insight & research centre of excellence, owning insight generation, external research, delivering actionable voice of the customer, putting the customer at the heart of everything we do. The post holder will:

- Build and lead a team of customer insight and experience managers to collaborate effectively with the wider business and other centres of excellence
- Create and communicate customer insights to the business in support of key strategic and tactical company initiatives and take an active role in ensuring that insights are acted upon across the business
- Develop and manage the voice of the customer programme, covering transactional and relationship surveys, ensuring effective delivery of insights to digital, operational and journey management teams
- Ensure that insights are synthesised from both external and internal data analysis, in partnership with our data science team
- Take an active role in ensuring that learnings from insight activities are used in decision making for both strategic initiatives and Voice of Customer activities

Skills and experience we’re looking for:

- Detailed understanding of insight and research channels, tools, techniques and methodologies
- Previous experience of leading the customer insight & research gained from working in a regulated industry and complex corporate environment
- Educated to degree level, or research or customer experience professional qualification
- Excellent stakeholder management and storyteller with a commercial outlook and a focus on delivering results
- Innovative and entrepreneurial - willing to try new things to build the reputation of the discipline within the business and excellent attention to detail

What you’ll get for this role:

- Starting salary between £120,000 and £130,000 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus of between 0% - 50%
- Long Term Incentive Plan (Restricted Stock Units) for high performers, between 10% and 30% of salary
- Private Medical Insurance for self
- Family friendly parental and carer’s leave
- 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

Aviva is for everyone:
We are inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look

here

.