Wine Tour Manager

**WINE TOUR MANAGER**

**THE COMPANY**
- **Cheers **_Okanagan Tours Ltd. was founded in 2016 and quickly vaulted from 124th place to first place on TripAdvisor® for exemplary tour and transportation experiences. Fanatic discipline, empirical creativity, and productive paranoia fuel our desire to build an uncommon company culture that focuses on the care and success of our employee-partners, customers, vendors, and neighbors. Helping people thrive differentiates our business.

Helping people to feel cared for, valued, and respected permeates the Cheers culture. Years of volunteering our time in remote developing countries plagued by conflict and natural disasters assisting victims rebuild their lives was intensely fulfilling. Later, adopting brother and sister twin orphans, training them up and watching them volunteer in orphanages in Zambia and Haiti as adults was powerfully inspiring.

Unexpectedly arranging the transportation of 150 stranded travelers between the Vancouver Airport and the Okanagan on Christmas Eve - that invigorates us All of a sudden transporting a Vernon High School choir on the eve of their performances at Black History Month celebrations in Vancouver when their local transportation abruptly bailed on them at the absolute last minute - that stimulates us Spontaneously driving 14 hours to help 16 US golfers get to Seattle to catch their flights home because the Kelowna airport suddenly closed due to forest fire smoke - that energizes us. Abruptly driving to Kamloops to rescue 5 re-routed air-travelers, take them all the way to Kaslo in the Kootenays and return to Kelowna in 14 hours - that rouses us Helping people differentiates our business.

Much more than just delivering once-in-a-lifetime wine tours, today we deliver 4 very different tiers of wine tours, PLUS group transportation solutions for weddings, golfers, sports teams, corporate events, private events, and air travelers. In the winter we safely deliver ski and snowboard enthusiasts to over 50 Heli-Ski, Cat-Ski, Ski Resorts and airports throughout southern British Columbia.

With caring for people as a core value, we’re constantly evolving, introducing innovative experiences and services, creating fresh opportunities for employee-partners, scaling into new communities, generating economic development, growing our brand, all-the-while bringing our love, philanthropy, and community-mindedness into every Okanagan community we serve. Mamas for Mamas, Freedom’s Door, and Dreams Take Flight are just a few of our favorite charities. Helping our employee-partners, customers, vendors, and neighbors thrive differentiates our business.

**THE OPPORTUNITY**

Typically doubling revenues year over year since our launch in 2016, steady business development has created a new opportunity for a dedicated **Wine Tour Manager** in our burgeoning business. Having absolutely exemplary individuals supporting our 15,000+ annual customers, 26+ tour guides, chauffeurs, boat captains, along with our sales and administration team is paramount to us.

We recognize people are NOT our most important asset. The RIGHT people are. The RIGHT person has more to do with character traits and innate capabilities than with specific knowledge, background, or skills.

Simon Sinek says, _“Great companies don’t hire skilled people and motivate them, they hire motivated people and inspire them.”_We have our hearts set on becoming a “great company”, consequently we need a motivated person as our **Wine Tour Manager**. The required caliber of teammates is high.

Perhaps a little brusque or insensitive in his delivery, but the sentiment couldn’t possibly be more true than expressed by U.S. Army Delta Force Founder Colonel Charlie A. Beckwith, _“I’d rather go down the river with seven studs than with a hundred sh*theads.”_

For this position we’re hiring a personally engaging, customer service aficionado who understands the value of meaningful relationships across the board and is eager to learn the ins and outs of a top-tier wine tour and transportation company. You’re looking for that rare culture that surrounds you with other like-minded, imaginative, talented, driven, positive, dedicated, respectful and self-motivated people that share a commitment to work/life balance.

**THE WINE TOUR MANAGER POSITION**

From inbound sales inquiries, our **Wine Tour Manager** helps our guests decide which tour options are best for them, provides accurate quotations, follows up where necessary, enters the data correctly into the booking management software, and collects payment. The **Wine Tour Manager** designs and plans the itineraries with precision, makes venue reservations, orders the food, assigns the appropriate vehicle, requests the available tour guides or drivers, conscientiously prepares the daily wine tour routing sheets and assembles the picnic supplies. Other duties may include retrieving picnic supplies, keeping the office organized, along