General Manager

5 days ago

Kelowna, Canada O'Rourke's Peak Cellars Full time

Overview:
**Overview**:
Peak Cellars is located on a 7-acre property in Lake Country, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro. We are looking for a **General Manager** to join our incredible team of wine and food lovers.

**Role type**: Permanent, full-time

**Scope**:
**Responsibilities**:

- Oversee day-to-day operations at Peak Cellars
- Coach and performance manage supervisors and managers
- Create strong organizational structure and consistency through the implementation of standard operating procedures and policies, quality and guest service standards
- Evaluate and implement strategies for improvements to productivity, operations and financial performance.
- Maintain budgets, forecasts, KPI’s and labour control
- Develop the yearly integrated marketing campaign, including overall marketing strategy, development of promotional materials, eblasts, digital advertising and social media
- Work with the Wine Club team to continue to develop and grow the wine club and engage wine club members in meaningful ways
- Collaborate with the Executive Chef to guide performance targets while keeping the Garden Bistro on brand relating to menu, features and guest experiences while ensuring that food meets quality control standards
- Oversee the Tasting Room team to review and refresh experiences, manage tour operator program and develop merchandising plan for the retail section
- Demonstrate exceptional guest experience through training and effectively resolve customer complaints
- Ensure facility is well maintained, repaired and clean at all times
- Work with IT department to keep systems and programs working and up to date in conjunction with the company technology stack strategy.
- Participate with industry associations and other trade and consumer events as directed
- Comply with health and legal regulations to promote a safe workplace for all

**Requirements**:

- Proven experience as a General Manager or similar executive role
- Experience in planning and budgeting
- Knowledge of business process and functions including marketing, procurement, operations and finance
- Restaurant experience
- Winery experience
- Marketing experience in deploying an integrated marketing campaign
- WSET Level 2
- Serving it Right certification
- Holds or is willing to work towards holding a First Aid, Level 1 certification.
- Work flexible hours including evenings, weekends and holidays as required

**Compensation**:

- Salary $90,000 to $150,000 annually
- Medical/Dental benefits
- Discounts on wine purchases, food and merchandise

**How to Apply**:

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