Customer Relations Advisor
5 days ago
Job Description: **CUSTOMER RELATIONS ADVISOR** Victoria **The opportunity** You have a passion for conflict resolution, you excel when working under pressure, and your goal is customer satisfaction. Working as part of a dynamic, customer-focused team, you coordinate and develop responses to customer correspondence on behalf of the company. You respond to sensitive customer correspondence pertaining to allegations of employee performance and behaviour issues, as well as other sensitive customer issues. You also assist in training of customer relations advisor(s) and social media agents, the development and implementation of policies and guidelines for correspondence and customer relations and the development, implementation and ongoing maintenance and improvement of BC Ferries’ Customer Service Recovery Plan. You are also responsible for providing analysis and reporting of customer issues and trends to the Manager of Customer Relations. In addition, you provide backfill as scheduled for the Operations Security Centre-Customer Relations Advisor position covering the operational day (5:45am -11:00pm) and/or outside of regular business hours as required to cover on a rotational basis seven days a week. **What you bring to the team** You bring a post secondary certificate, diploma or degree in public relations, journalism, communications, business administration or a combination of education and related experience. You bring 3 to 5 years experience working in a call centre and customer relations type role. You have experience preparing written and providing oral responses to external stakeholders on behalf of an organization, and demonstrate strong leadership through your reliable performance and positive interaction with others. **Join us** If this sounds like your next great career move, please submit your cover letter and resume by **July 23, 2025.** **Additional information** - "We connect communities and customers to people and places important in their lives”_ - We appreciate the interest of all applicants; however only those selected for an interview will be contacted._
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Osc Customer Relations Advisor
1 week ago
Victoria, Canada BC Ferries Full timeJob Description: **OSC CUSTOMER RELATIONS ADVISOR** Victoria You have a passion for conflict resolution, you excel when working under pressure, and your goal is customer satisfaction. Working as part of a dynamic, customer-focused team, you are responsible for coordinating, developing and responding to customer feedback on behalf of the company. You also...
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Indigenous Relations Advisor
5 days ago
Victoria, Canada Stantec Full timeIndigenous Relations Advisor - ( 230001GJ ) **Description** Join Stantec’s Project Services team within our Transportation Business Line where we deliver projects that create great places and connections to keep goods, services, and people moving. Working within large, integrated multi-disciplinary teams we provide project delivery solutions that fit our...
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Customer Sales Advisor
1 week ago
Victoria, British Columbia, Canada Vancouver Island Consulting Full time $40,000 - $57,720 per yearCustomer Sales Advisor (Rogers)Are you motivated by helping people and eager to build a career with a company that truly makes an impact?As an Authorized Rogers Partner, we are proud to represent one of Canada's most recognized and trusted brands. Every day, we have the privilege of helping families and businesses stay connected through reliable,...
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Media & Government Relations Advisor
5 days ago
Victoria, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Media &...
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Customer Service Advisor
3 days ago
Victoria Harbour, Canada Georgian Bay Yamaha Full time**_Looking for a motivated individual to join our team of pros_** Duties will include: - Liason between Customers, Service Advisors & Technicians - Assist with Work in Progress Between departments and customers - Updating Customer about their vehicle and getting work approved - Assist in Ordering Parts, Organizing Shop & Parts and Store Front to keep...
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Service - Advisor
3 days ago
Victoria, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
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Service Advisor
1 week ago
Victoria, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Lexus Victoria as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...
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Human Resources Advisor
5 days ago
Victoria, Canada Capital Regional District Full time**Capital Regional District** **Human Resources Advisor**: **Position Purpose** The Human Resources (HR) Advisor provides technical, consultative, and advisory services and support for the HR functions and programs of the Capital Regional District. The Advisor is responsible for a variety of data administration including updating and maintaining confidential...
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Insurance Advisor
2 weeks ago
Victoria, Canada BCAA Full timeWhy BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
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Insurance Advisor
1 week ago
Victoria, Canada BCAA Full timeWhy BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
