IT Support Technician

3 days ago

Victoria, Canada Think Communications Full time

_Technical Support Specialist - Tier 2_
**Relocation to Victoria, BC area is REQUIRED to be considered for this role**

**Overview**

Looking to enjoy an exciting career with a fast paced and family comes first organization? Think Communications is a Technology Integrator with a core focus on procurement, design, implementation and on-going support of our client’s IT environment. Our slogan is “great peoplegreat ideas” and we truly believe that this is the secret to our success. Think’s team of professionals each have on average 15+ years of industry experience and many have managed or run their own successful businesses prior to joining us. Having this first-hand experience in business gives Think the unique ability to understand the challenges that companies face when looking for business solutions.

**Job Summary**

**Responsibilities**
- Respond to service tickets within SLA's
- Provide on site and remote support to end users in Vancouver and surrounding area
- Administer workstations, servers, networks and backup storage devices
- Keep track of time using timesheets
- Troubleshooting a variety of VPN clients, firewalls, wireless access points, and managed switches as well as a basic understanding of subnetting
- Provide escalations where required
- Seek opportunities and provide recommendations in client environments
- Participate in weekly meetings with team
- Clear communication and documentation
- Demonstrate empathy to clients under pressure

**Requirements**:

- Minimum 3 years IT experience required
- Minimum 2 years Customer Service experience required
- Class 5 driver's license with car required
- In-depth understanding of Windows Server 2012-2019, including essential services such as AD, DNS, DHCP, and network shares an asset
- Ability to manage virtual machines in HyperV and VMWare hypervisors an asset
- Vendor and Network related certificates an asset
- Available to work overtime or weekends if required

**Why Join our Team?**
- Work / Home Life balance
- 2 weeks holidays minimum to start
- Full company benefits package
- Company supplied laptop
- Mentoring from senior level engineers
- Opportunities for career growth within organization

**Job Types**: Full-time, Permanent

Pay: $58,000.00-$68,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT Service Desk: 3 years (required)

Licence/Certification:

- Drivers License (required)

**Location**:

- Victoria, BC V8W 2A4 (required)

Work Location: Hybrid remote in Victoria, BC V8W 2A4

Expected start date: 2025-01-02

  • Print Support Technician

    2 weeks ago

    Victoria, Canada ESW IT Business Advisors Full time

    **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...

  • Junior Project Technician

    2 weeks ago

    Victoria, British Columbia, Canada Smart Dolphins IT Solutions Full time $40,000 - $60,000 per year

    *This is an in-person position; therefore, you must reside in Victoria, BC at the time of hire.*For over 25 years Smart Dolphins has been helping businesses on Vancouver Island and beyond thrive through technology with exceptional IT solutions and genuine care.If you're looking for a team that values curiosity, embraces innovation, and knows how to have fun...

  • IT Technician

    18 hours ago

    Victoria, Canada ESW IT Business Advisors Full time

    **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...

  • Airport Systems Support Technician

    5 days ago

    Victoria, Canada ServiceTec Full time

    **Title**:Airport Systems Support Technician - Full Time **Location**:Victoria International Airport (Victoria, BC) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec International, the leading independent provider of managed IT services to the aviation industry has an opportunity for an Airport Systems...

  • IT Technician

    3 days ago

    Victoria, Canada Progitech GS Inc. Full time

    Progitech, a fast-growing business, is positioned as a leader in on-site IT services. Our technical network is 24/7 service with more than 400 certified technicians performing over 35,000 service interventions in Canada ans USA. Progitech is currently looking for a computer technician who will be operational in the Victoria, BC area as a self-employed...

  • Mac / Windows Technician and Sales Support

    2 weeks ago

    Victoria, Canada Mother ComputersMgaming.ca Full time

    Mother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers. **Responsibilities**: - In-Store Support includes greeting customers and checking in computer equipment for service....

  • Warehouse Technician

    1 week ago

    Victoria, Canada SNC-Lavalin Full time

    **Warehouse Technician** **Come join us in reshaping the future with SNC Lavalin. SNC Lavalin is dedicated in engineering a better future for our planet and its people.** Reporting to the SMC supervisor, the **Warehouse Technician (WT)** is responsible to perform general warehousing duties such as stocktaking, maintaining and purchasing sufficient stock,...

  • Service Technician

    2 days ago

    Victoria, Canada HERITAGE SERVICE GROUP CANADA Full time

    22-Sep-2023 to 22-Oct-2023 (PST) Victoria, BC, CAN 25-45 per hour Hourly Full Time extended health and dental, RSP contribution (matching), education funding Key Equipment ServicesService Technician - Commercial Kitchen AppliancesWho we are:Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the...

  • Senior Systems Support Technician

    3 weeks ago

    Victoria, Canada Jane Hill Consulting Full time

    This range is provided by Jane Hill Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$65,000.00/yr - CA$100,000.00/yr Recruitment, Talent Acquisition & Executive Search - CPHR As a Senior Systems Support Technician at Bionic Spider Technical Solutions, you’ll play a...

  • Veterinary Technician

    5 days ago

    Victoria, Canada Resting Paws In-Home Veterinary Hospice Full time

    **Come join the Resting Paws Family** We are seeking a dedicated and compassionate Veterinary Technician to support our team in providing peaceful, in-home end-of-life care for pets. This position requires a strong background in veterinary practices, particularly in venipuncture and fear free handling, with a genuine love for animals (and their humans)....