Service Advisor- Mercedes-benz Maple

7 days ago

Vaughan, Canada Zanchin Automotive Group Full time

**Service Advisor**

**Mercedes-Benz Maple** is a successful dealership that welcomes talent and enthusiasm and rewards performance and accomplishment. Part of Zanchin Automotive Group, a privately-owned network of successful dealerships, supporting the community for nearly 50 years, where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**About the opportunity**

As an integral part of the “we can do that” operation, this position will assist customers with requests for repair, service concerns and vehicle inspections. Specifically:

- Obtain customer vehicle data, history and odometer reading.
- Manage the repair order process, approvals, labour estimates/authorization calls and follow-ups.
- Offer and arrange alternative transport for customers (Rental vehicle or shuttle), if necessary.
- Answer all technical repair work and price-related questions for customers.
- Test-drive vehicles.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.
- Attention to detail when documenting their inquiries, concerns and contact information.

**About you**
- 1-3 years’ experience working in a dealership Service environment
- Minimum three (3) years working in a customer-facing role
- Previous experience with Mercedes-Benz is considered an asset
- Must be flexible to work some evenings and Saturdays, as business demands increase
- Highest degree of professionalism and brand representation
- A valid G Driver's License with a clean driving abstract
- Great communication skills
- Reliability, productivity and a positive attitude are some of the strong traits we are looking for

**Why choose Mercedes-Benz Maple and Zanchin Automotive Group?**
- Your career ambitions will be achieved - we offer career development and advancement.
- You will be part of a winning team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
- Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
- You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.
- You’ll be part of a culture at the forefront of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

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