Service Advisor

The Power to Move You_

**Mercedes-Benz Maple, **part of** Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SERVICE ADVISOR **to join the Team**. **With a focus on vehicle labour sales, this position will assist customers with the care and maintenance of the vehicle and develop long-lasting customer relationships.

Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group

**About the opportunity**

As an integral part of the “we can do that” operation, this position will assist customers with requests for vehicle repair, service concerns and vehicle inspections. Specifically:

- sell recommended and required vehicle maintenance to customers, while providing thorough and expert details and explanations
- advise customers on how to look after the vehicle and stress the importance of maintenance, based on manufacturer technical features
- explain nature of vehicle work and associated costs
- schedule vehicle maintenance appointments, developing long-lasting relationships with customers and increasing retention
- prepare detailed and accurate estimate of labour and parts costs
- work closely with the Automotive Service Technician and Apprentice to identify areas of vehicle concern and/or recommendations for maintenance with the intention to communicate findings with customers

**About you**
- at least two (2) years experience working in a dealership service environment
- at least three (3) years experience in a sales and/or customer-facing position
- proficiency working with ERP systems (ie. CDK, Reynolds), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- proven ability to influence change and effectively lead projects
- ability to adapt to a changing environment and meet deadlines
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**
- Your career ambitions will be achieved - we offer career development and advancement.
- You will be part of a winning team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
- Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
- You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.
- You’ll be part of a culture at the forefront of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.