Appointment Coordinator/warranty Clerk

3 days ago

Collingwood, Canada Collingwood Hyundai Full time

The role of the Appointment Coordinator/Warranty Clerk is to ensure the highest level of customer satisfaction, to deliver prompt and courteous customer service. We are in search of someone that exhibits exceptional customer service skills, and is a highly motivated individual who can effectively handle incoming service bookings.

**DUTIES AND RESPONSIBILITIES**
- Advise and promote recommended scheduled maintenance.
- Answer customer inquiries, concerns and provide assistance.
- Input and maintain vehicle/customer information in the computer system
- Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures.
- Maintains complete and accurate records for warranty claims.
- Process warranty claims for our customers dealerships in a timely manner.
- Review and verify warranty documentation, including repair orders and invoices.
- Accurately enter warranty claim information into the manufacturer’s warranty system.
- Liaise with team leads, dealerships, and manufacturers to resolve any issues or discrepancies.
- Follow up on pending claims and communicate status updates to stakeholders.
- Maintain accurate records of all warranty transactions and related documentation.
- Ensuring claim legitimacy and adherence to warranty agreements and company policy.
- May be required to assist with reception duties as required.
- Perform other administrative duties, as assigned.

**REQUIREMENTS**
- Excellent written and oral communication skills
- Outgoing, positive, and energetic
- Quick learner with no fear of challenge, driven & determined
- Ability to work independently, meet deadlines, and manage multiple tasks simultaneously
- Previous call center experience is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$23.14 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Collingwood, ON L9Y 5R1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

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