Customer Care Warranty Co-ordinator

**Streetcar Developments enjoys a hard-earned reputation as a developer who invests in exciting neighbourhoods, improving the quality of entire communities. Every one of our celebrated residential projects integrates seamlessly into its surroundings, respecting the historic look and feel of the area while providing a glimpse into what could be.**

**Our unwavering commitment to build a more livable and culturally rich community has allowed us to attract the absolute best and most passionate talent.**
- Streetcar is currently seeking qualified, ambitious and driven individuals to join our team in the following role:_

**JOB LOCATION: Collingwood ON**

**PRIMARY RESPONSIBILITIES**:

- Coordinates follow up activities with purchaser, construction and warranty teams for service warranty issues
- Receives, documents and communicates homeowner inquiries to appropriate trades and departmental associates and provides timely responses to the homeowner
- Update all warranty service requests in the deficiency tracking system
- Tracks and follows up on work order completion and provide timely, accurate responses to inquiries
- Works with various members of the service and construction teams
- Assists with compiling and distributing various communications to homeowners (i.e. new home packages, key packages etc.)
- Coordinate and schedule homeowner visits (30-Day, Mid-Year, Year-End, and Second Year)
- Ensures timely submission of Tarion warranty documentation and handles individual homeowner requests within deadlines
- Monitors warranty forms daily through the Tarion Builder Link portal
- Prepares necessary service documents for departmental and service use
- Clearly explains warranty policies and procedures to homeowners
- Develops and maintains tracking lists to monitor warranty staff, trade performance, and overall warranty effectiveness
- Work in consultation with Construction on issues as appropriate and required
- Complies with legal, legislative and corporate safety requirements
- Assist other associates when required in the interest of the Customer Care department

**QUALIFICATIONS**:

- The desire to provide industry leading customer experience and consistently exceed customer expectations
- A minimum of 1-2 years customer service experience in the condominium, home construction or related industry
- Knowledgeable in Tarion Construction Performance Guidelines and working experience in BuilderLink required
- Post-secondary education is preferred
- Strong interpersonal skills
- Strong customer service experience
- Excellent organizational and planning skills to meet timelines
- Excellent verbal and written communication and the ability to communicate information with professionalism
- Flexible to challenges as they arise and the ability to remain calm under pressure
- Ability to handle confidential/ sensitive information with discretion and maturity
- Demonstrated ability to communicate effectively in conflict and other situations that may require tact, diplomacy and discretion

**Streetcar Developments**
**Attn: HR / Wendy Stewart**
- No agencies please._

**Job Types**: Full-time, Permanent

Pay: From $58,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Collingwood, ON L9Y 1C3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- condominium customer care: 1 year (required)

**Language**:

- English (required)

Work Location: In person