Customer Service/appointment Coordinator

**Are you a confident communicator who thrives on building connections and creating unforgettable customer experiences?**

**Are you passionate, enthusiastic, and ready to bring energy to a fast-paced, customer-first environment?**

**Join the Adventure at Fraserway RV - Become Our Next Customer Service/Appointment Coordinator**

**What You’ll Do**:

- Be the first point of contact for potential customers - friendly, engaging, and ready to make a great impression.
- Spark interest, generate leads by converting the lead to an appointment, and nurture long-term customer relationships.
- Support our sales team by identifying opportunities and guiding customers on their RV journey.
- Represent the Fraserway brand with confidence, clarity, and care.

**What We’re Looking For**:

- Frontline customer service experience - you know how to make people feel heard, valued and build a connections.
- Clear, articulate communication - you speak with confidence and listen with purpose.
- A self-starter with energy, enthusiasm, and a positive attitude.
- Driven to learn, grow, and make a real impact.

**Why Join Fraserway?**
- Work with a supportive team in a well-established, values-driven company.
- Opportunities to grow your career in a booming industry.
- Competitive compensation and benefits.
- Be part of helping our customers explore the great Canadian outdoors

**Key Responsibilities**:

- Qualify leads and schedule appointments for the sales team.
- Follow up with existing customers to maintain relationships and encourage repeat business.
- Collaborate with the marketing and sales teams to execute targeted outreach campaigns.
- Work closely with the Sales Team to ensure seamless handoff of qualified leads and opportunities.
- Prepare and deliver information about our offerings to potential customers in a clear and compelling way.
- Support the sales process by scheduling follow-up meetings and product demonstrations as needed.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Stay informed on RV products, promotions, and industry trends to effectively communicate with potential buyers.

**What You Bring to the Role**:

- **Experience that counts** - You've worked in customer service role ideally in retail and/or hospitality. You know how to connect with people and keep things moving.
- **Top-notch communication skills** - You speak clearly, confidently, and professionally - people can feel your smile and energy on the other end, and you write just as well.
- **People-first mindset** - Building trust and lasting relationships comes naturally to you.
- **Driven and self-motivated** - You set goals, take initiative, and celebrate results.
- **Tech-savvy** - Comfortable using CRM systems and lead management tools to stay organized and efficient.
- **Thrives under pressure** - You can juggle tasks, prioritize like a pro, and stay cool in a fast-paced environment.

**About Us**:
Fraserway RV is Canada’s leading RV dealership, dedicated to delivering exceptional service, high-quality products, and innovative solutions to RV enthusiasts. With a strong reputation built on integrity and customer satisfaction, we are committed to providing an outstanding experience for both our customers and employees.

**Compensation: $22.00 - 25.00 per hour plus commissions**

**Benefits**:

- Competitive salary with commission-based
- Comprehensive health, dental, and vision
- Matching RRSP program.
- Paid time off and
- Employee discounts on RVs, parts, service & rentals

**How to Apply**:
If you are a motivated and customer-focused professional looking to build your career in sales and service, we encourage you to apply. Please submit your resume outlining your relevant experience and skills.

**Fraserway RV is an equal opportunity employer committed to fostering a diverse and inclusive workplace.**

**#INDHP#**

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest