Customer Service Coordinator

2 days ago

Abbotsford, British Columbia, Canada Executive Aviation Full time $22 - $27

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you

Are you a leader who's completely focused on helping your team be successful?  Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service?  Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment.  Are you a people-focused supportive leader who holds people accountable and supports them along the way?  Are you organized and able to multi-task?  If you've answered yes, then we would love to hear from you

This person would be responsible for leading and coordinating the above wing experience for Executive Aviation's Customer Service team at the Abbotsford International Airport (YXX) base. The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members. 

This position would report to the Abbotsford Airport Station Manager

What do we offer? 

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.80-$27.30/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals The sky's the limit with Executive Aviation.

Responsibilities 

Schedule Customer Service agents Check for updates from OCC and report to the proper airport authoritiesReview flight logs to ensure all billable items have been capturedTrack passenger counts for monthly airport submission and review with the Station ManagerAttend airport meetings with the Station ManagerUpdate IFIDSMeet with local Station Manager to discuss employees or operational challengesComplete daily ops logs in vortexEnsure all baggage deliveries have been completedWeekly passenger numbers to airport for the following weekEnsuring international packages are prepared and stockedBridge aircraftComplete the shift planning boardWork positively with airline crew  Ability to work outside in all types of weatherUpdate Monthly information and tips boardOrdering of airline specific stockHandling of lost and found items based on airline specific proceduresOther duties as assigned

Qualifications

2 years' Counter Agent experience, with gradual increase in responsibilities is an asset A RAIC/ Security Clearance passStrong customer service skillsGreat attention to detailPrevious experience managing/ building a schedule would be an asset

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