Itd Program Site Manager

2 weeks ago

Vancouver, Canada IT Directorship Full time

**Job Type**:Full-Time

**Location**:Vancouver (Hybrid Remote)

**Position Overview**:
Our team members are also Company stakeholders, sharing an entrepreneurial mindset geared towards making a meaningful impact by creating business value, working with purpose, and cultivating a culture of C.A.R.E.

This position is based in downtown Vancouver, BC, with flexibility for remote work. Daily collaboration with team members and clients, both local and abroad, is expected.

**Responsibilities & Duties**:

- Lead the operational health of IT, technology management, and strategic IT initiatives within a select portfolio of client sites
- Manage key IT processes such as, but not limited to, procurement, asset, contract, & change management
- Visit client locations and remotely liaise with staff at all levels of the client organization
- Develop and manage relationships with third party IT vendors and service providers
- Inventory, assess, and monitor IT operations performance reports, service levels, and KPIs
- Understand and coordinate IT changes to existing IT solutions and processes
- Analyze IT requirements within companies and provide independent / objective advice on the use of IT
- Understanding of IT infrastructure, network design and IT support / management processes
- Implement and monitor adherence to IT policy, process, and standards
- Provide ad-hoc VIP white glove executive support
- Provide project coordination for a variety of local and international IT projects
- Assist preparation of proposals, perform risk analysis, and manage change control
- Contribute to IT Directorship’s growth by delivering tangible and significant business value to our clients
- Present a professional image in conduct, attitude and attire

**Qualifications & Skills**:

- Minimum 10 years progressive work experience, with a minimum of 3 years’ work experience in an IT management, account management, or service delivery role demonstrating excellent analytical, organizational, customer service, and problem-solving aptitude
- Proven experience working with enterprise business systems and IT infrastructure
- Exemplify a high degree of personal integrity and interpersonal skills and abilities
- Exceptional communication skills and the ability to explain complex IT concepts to non-technical clients
- Excellent time management and prioritization skills in dynamic work environment
- Experience managing IT vendor relationships and service levels agreements
- Provide a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, operational event requirements, and the like

Desirable Skills
- Industry-recognized designations/certifications such as: PMI, Microsoft, ITIL
- Secondary languages such as Spanish or French are an asset

**Why work with us?**:
We offer a unique opportunity to work within a small yet dynamic practice. Our work truly moves the strategic needle for our clients, impacting people and transforming their business operations. In all we undertake we aim to do what’s in the best interest of those we engage. As part of a holistic approach to compensation, we offer:

- A competitive base salary plus quarterly performance-based cash incentive (OTE)
- Annual corporate profit sharing / bonus
- Merit-based qualification into our Equity Unit Value Plan
- Chambers Group Benefits Plan plus additional health spending account
- Flexible work arrangements

**In your cover letter, please describe why you would be a good fit for IT Directorship as well as for this position.

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