Associate IT Consultant

7 days ago

Vancouver, Canada IT Directorship Full time

**Division**:ITD Program Operations

**Location**:Vancouver (Hybrid Worker)

**Position Overview**:
**Positions Responsibilities**:

- Work within a small team on ongoing IT project and program management activities including, but not limited to:

- Support ITD Site Managers on various IT transformation initiatives and operational responsibilities
- Assisting with the implementations and support of various IT projects and audits
- Conducting business analysis and solution research to support IT strategy
- Maintaining standard operating procedures, workflows, and diagrams
- Performing IT performance analysis, intelligence gathering, and operational reporting
- Conducting IT stakeholder interviews and surveys
- Managing key operational strategic initiatives and related IT risk remediation
- Providing ad-hoc, white-glove end-user assistance when and where needed
- Continually build and improve support and management process documentation
- Stay abreast of client needs at all times and address with urgency
- Communicate constantly with co-workers and clients to ensure clients' expectations are met and exceeded
- Manage client communication threads & technical documentation

**Requirements**:

- Minimum 5 years progressive work experience demonstrating excellent analytical, organizational and customer service aptitude.
- Preferably have worked in the IT services industry providing solutions and support to clients
- Excellent customer service skills: communication skills (both verbal and written)
- Ability to multi-task and possess strong organizational skills
- Strong customer interaction and follow-up skills
- Assertive, customer-oriented and goal-driven attitude
- Ability to use good judgment to effectively prioritize work

In your COVER, please describe why you would be a good fit for IT Directorship as well as this position.

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