IT Help Desk

2 weeks ago

Québec, Canada InterRent REIT Full time

You will be part of a team responsible for providing Level 1 support to our end-users with problem reporting, identification, resolution and help with onboarding/training as needed.

**Location**: Downtown Montreal

**Responsibilities will include**:

- Providing on-site support at all Greater Montreal area properties;
- Setting up new PC/MAC workstations, printers and other peripherals;
- Troubleshooting PC/MAC hardware and operating system software in a corporate environment;
- Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems
- Troubleshooting all support calls from a ticket queue submitted by end-users
- Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
- Creating documentation and/or revising training manuals;
- Maintaining asset tracking;
- Assisting with projects as required;
- Repairing and/or coordinating repair of hardware devices.

**Qualifications**:

- Fluent in French and English
- Experience with Low Voltage devices
- Experience with all variations of Windows, MAC and Mobile OS
- Thorough understanding of IP networking
- Outstanding people skills and customer service skills orientation
- Able to handle rapidly changing priorities, high visibility-high stress situations
- Excellent interpersonal and telephone skills
- Excellent research skills

**Good to have**:

- Experience with Cloud Computing concepts
- Microsoft or other industry recognized training and/or certification (e.g. A+)

Assets and Additional Information
- You will be required to travel around properties in Montreal for on-site troubleshooting. Mileage Reimbursed.
- Corporate hours are 8:30am-5pm and you will be required to participate in our emergency on-call rotation.

About InterRent

**InterRent REIT (TSX**: IIP.UN), along with CLV Group, have redefined what a property management and multi-family real estate company can be. Backed by 50 years of experience in the industry, we have become market leaders in real estate, property management, acquisitions and new development in our core markets which include the Greater Toronto and Hamilton Area, Ottawa, Montréal and Vancouver.

Why Us?
We love our business - and we’re good at it. It doesn’t take long to learn why we’re different. From regular team events to philanthropic initiatives, we are proud investors in our community and in our teams. It’s why we love what we do and who we do it with. Learn what it’s like to be excited to go to work every day

Perks and Rewards for You
We offer a comprehensive benefit package that includes a competitive salary, paid vacation, paid sick days and an employer paid health plan with family coverage. We have leaders who coach and support your professional development, offer opportunities for career progression, and encourage learning. Our recognition program highlights team as well as individual achievements. Through team and individual contests, charity, social and corporate events our work life offers something for everyone

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