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Inside Sales Representative

2 weeks ago

Québec, Canada AD Waters Distribution Full time

You will be responsible for responding to inquiries, providing information and making recommendations regarding products distributed by AD Waters.

Tasks and responsibilities

Help customers find the answers they need with the various tools available online

Recommend the right spare parts and / or alternatives to customers - and at the best price

Track production, shipping and billing orders

Follow up to ensure receipt of the order by the customer

Directing customers to the technical service department for all requests of a technical nature

Provide sales representatives and sales representatives with support for product, inventory, ETA, CRM, and tracking requests

Assist other colleagues and other related tasks

**Qualifications**:
High school diploma or equivalent

ASSET: Minimum of 1 to 3 years of experience in customer service and/or in the plumbing industry

**Skills**:Inside sales focused

Have the speed of learning

Ability to handle multiple cases simultaneously

Data entry and entering customer orders

Well-developed communication and interpersonal skills

Constant helpful attitude towards the customer

Bilingual both written and spoken (French and English) to meet American and Canadian clients

Good stress management during busy times

Good knowledge of the Microsoft Suite

Knowledge of Epicor software (an asset)

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- VRSP
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Data entry: 1 year (required)
- ERP systems: 1 year (preferred)

**Language**:

- French (required)