Customer Service Representative

2 weeks ago

Montréal, Canada Fairstone Full time

Do you love exceeding people’s expectations?
Are you passionate about growing your career in the lending or automotive industry?
Are you a self-starter who can work independently?
Are you energetic and a great communicator?
Are you a people person and customer service focused?
Do you want to work with a company that loves to promote from within?

If this sounds like you, we’d love to meet you

WHO WE ARE:
Come join Fairstone Financial as a Representative, Customer Service.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

- Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
- Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
- Wellness: Tailored well-being solutions available 24/7.
- Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
- Reward Program: Collect points for travel or merchandise.
- Employee Referral Program: Earn a bonus when referring a friend.
- Employee Discounts: We offer numerous discounts at various retailers.
- Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
- Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

A regular day for you will include:

- Providing exceptional and professional service on every interaction and building rapport with our customers
- Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
- Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
- Assisting customers in making changes to their payment arrangements, banking information and insurance records
- Friendly and helpful onboarding calls with new customers

Must haves
- You thrive in a fast-paced, ever-changing environment.
- You have amazing conflict resolution skills and the ability to make decisions independently.
- You remain calm while solving issues and have the patience to deescalate difficult situations.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook

Extra
- awesome to have:

- Previous experience in a call-centre, automotive related business, or financial services organization
- Post-secondary education

Working conditions:

- 3 required in-person workdays and 2 remote days (hybrid)
- You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and
Montreal's Top Employers 2025 by Canada’s Top 100 Employers

Learn more:
Follow us on LinkedIn:
Time Type:
Full time

Job Type:
Permanent

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