Technical Support Specialist

5 days ago

Toronto, Canada Apera AI Inc Full time

Your Role

As a Technical Support Specialist, you will:

- Diagnose and resolve software and hardware issues by following established procedures and identifying practical solutions.
- Create and maintain support resources, including step-by-step guides, FAQs, and troubleshooting documentation, to enrich our knowledge base.
- Identify and escalate complex technical problems to specialized support teams for resolution.
- Collect and relay customer feedback to help improve our products and enhance usability.

What You Bring
- Bachelor's degree in engineering, Computer Science, or a related technical field is an advantage, though equivalent hands-on experience is highly valued.
- 3+ years in a technical or customer support role, preferably within imaging, robotics, software, or similar industries.
- Ability to translate technical concepts into simple terms for users of all backgrounds.
- Proficiency in troubleshooting and problem-solving technical challenges.
- Strong verbal and written communication skills with a friendly, patient approach.
- Mindset Passionate about customer service and driven to help users succeed.

**What we offer**

Apera AI offers a highly competitive compensation package as well as a career track that is filled with growth opportunities. As a fast-growing company, we are always looking for ways to expand and improve, and we want our employees to grow and develop with us. Additionally, we offer a generous employee stock option plan, which allows our _team_ members to share in our success. Lastly, we pride ourselves on fostering a creative work environment where our _team_ members can thrive alongside other ambitious and talented individuals.

We look forward to hearing from you

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