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Enterprise Technical Support Specialist

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 55759

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Enterprise Services & Operations

**Work Location**:Metro Hall, 55 John St, Toronto, ON M5V 3C6

**Job Type & Duration**:Full-Time, Temporary (12 months) vacancy

**Hourly Rate**:$50.41 - $55.24

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 07-Jul-2025 to 21-Jul-2025

Reporting to the Senior Technical Support Specialist / Supervisor, Unix team, the Enterprise Technical Support Specialist participates in the optimization, implementation, administration of servers and ongoing support for ‘nix platform solutions.

**Major Responsibilities**:
Your primary responsibilities as an Enterprise Technical Support Specialist will be varied.

Specifically, you will:

- Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions;
- Ensures proactive action is taken for the operation, installation and support of the enterprise systems and solutions;
- Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
- Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements;
- Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures;
- Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans;
- Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

**Key Qualifications**:

- Experience with MS SharePoint Administration.
- Experience Administering and supporting Java based environments such as WebSphere, Tomcat or equivalent
- Experience with CI/CD tools like GitLab, Nexus or equivalent
- Experience with a scripting language such as Python, Bash, Ansible or similar.
- Experience with Kubernetes/Docker and deployment of container images
- Considerable experience working in Linux/Unix-based physical and virtual environments.
- Considerable experience working in a large IT production, systems development or project environment.

**You Must Also Have**:

- Knowledge in the Administration of OpenShift Container Platform.
- Excellent verbal and written communication skills, with the ability to convey detailed technical information clearly and effectively to a variety of audiences.
- Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contractors.
- Ability to work independently and cooperatively in a team environment.
- Ability to work under time constraints and meet deadlines.
- Ability to work flexible hours.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation