Technical Support Specialist

2 weeks ago

Toronto, Canada Brainhunter Systems Full time

**Role Title: Technical Support Specialist - (ITSM)**

**Job Type: 1 year Contract opportunity**

**Location city(s):Winnipeg, London, Toronto (any location) (Remote For Now)**

In this role, the Telephony Technical Specialist will also work collaboratively with our business partners, other teams across Canada Technology and external vendors to support the current platform and to implement new features and functionality to continue to deliver an improved customer and employee experience

**What you will bring**
- Post-secondary Degree or equivalent experience in Information Technology
- 5+ years of relevant experience in a technical role
- Deep experience with **Problem, Incident and Change (ITSM)**:

- Knowledge of **cloud contact center platforms (preferably Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization)**:

- Strong analytical, **quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines**:

- Effective internal consulting skills with a strong customer service orientation.
- Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience.
- Good interpersonal skills and a demonstrated ability to work effectively in a team environment across geographies
- Able to pivot and quickly change direction in response to changing priorities while effectively performing under pressure.
- Possesses extensive Investigation & diagnostic skills

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $25.00-$30.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- IT support: 6 years (required)
- helpdesk/Technical support: 5 years (preferred)
- ITSM: 2 years (required)
- Incident Management: 3 years (required)
- Problem, Incident and Change Management: 2 years (required)
- Cisco: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON

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