Guest Services

2 weeks ago

Parry Sound, Canada Jolly Roger Inn & Resort Full time

The person will be responsible for developing and executing sales and marketing strategies to drive occupancy, increase revenue, and enhance the brand presence of the resort. This role involves overseeing all aspects of sales, events, marketing, and promotional activities, and a few shifts at the Front Desk, while collaborating with various departments to ensure a seamless guest experience.

**Key Responsibilities**:

- Implement effective sales strategies to attract new clients, including individuals, groups, and corporate accounts.
- Assist with Event planning and execution.
- Identify target markets and develop tailored approaches to reach them.
- Establish and maintain relationships with travel agencies, tour operators, corporate clients, wedding planners, major construction companies, etc.
- Enhance the resort’s online presence by managing the website, social media accounts, and online reviews.
- Monitor and analyze market trends, competitor activities, and guest feedback.
- Collaborate with the team to promote weddings, conferences, and other special occasions at the resort.
- Optimize pricing strategies and maximize profitability.
- Collaborate with the front office, reservations, and food and beverage departments to ensure consistent messaging and guest satisfaction.

**Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field is a plus.
- Proven experience in sales and marketing, preferably within the hospitality or resort industry.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency in digital marketing tools is a plus.
- Creative thinker with a results-driven approach.

**Work Environment**:

- This position is typically based on-site at the resort and may require flexible hours, including weekends and holidays, depending on the needs of the business.
- Accommodation can be provided on-site, if required.

Pay: $18.00-$22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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