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Customer Service Representative

3 weeks ago

Kenora, Canada Dufresne Full time

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Part Time **Customer Service Representative** for our** Kenora**store located at **1077 Railway Street.**

As a Customer Service Representative, you will support our guests in store and through the after sales experience.

**Dufresne Furniture and Appliances is committed to investing in our team members; we offer**:

- Market competitive wages;
- Comprehensive benefits plan, assistance program and excellent employee discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful working environment with strong company values;
- World class training programs within sales, leadership and more;
- To work at one of Canada’s Best Managed Companies.

**As a Customer Service Representative, you will**:

- Ensure excellent customer service by responding to our guests’ needs consistent with company standards, culture, and business practices.
- Ensure efficiency and accuracy in relation to:
- guest orders
- guest inquiries (in person/on phone)
- cash and financial management
- Always keeps the customers’ best interest in mind.
- High school diploma
- 1 year of experience in a customer service or hospitality environment
- Demonstrated working knowledge of MS Office products.
- Ability to work retail hours (days/evenings and weekends required)
- Excellent communication and interpersonal skills
- Ability to handle difficult situations diplomatically and professionally