Current jobs related to Guest Service Representative - Kenora - InnVest Hotels-Comfort Inn Kenora

  • Guest Service Representative

    2 weeks ago

    Kenora, Canada Perch Bay Resort Full time

    **Job Overview** We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. Your responsibilities will include managing front desk operations, handling guest inquiries, and...

  • Customer Service Representative

    1 week ago

    Kenora, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Kenora **store located at **1077 Railway Street.** As a Customer Service Representative, you will support our guests in store and through the after sales experience. **Dufresne...

  • Customer Service Representative

    6 days ago

    Kenora, Canada Dufresne Full time

    At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart! If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on...

  • Customer Service Representative

    2 days ago

    Kenora, Canada City of Kenora Full time

    **Job Title**: Customer Service Representative **Division**: Clerks **Classification**: Customer Service Representative **Location**: Kenora, ON | In person **Salary**: $30.81/hr **Benefits**: In accordance with Collective Agreement **Hours of Work**: 37.5 hours per week | Mon - Fri |In accordance with the Collective Agreement **Position Status**: 1...

  • Customer Service Representative

    2 days ago

    Kenora, Canada City of Kenora Full time

    **Job Title**: Customer Service Representative **Division**: Clerks **Classification**: Customer Service Representative **Location**: Kenora, ON | In person **Salary**: $31.24/hr **Benefits**: In accordance with Collective Agreement **Hours of Work**: 37.5 hours per week | Mon - Fri |In accordance with the Collective Agreement **Position Status**: 1...

  • Part Time Night Audit

    2 weeks ago

    Kenora, Canada InnVest Hotels GP Ltd Full time

    THE ROLE: The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay. In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions. ACTIVITIES: The duties and responsibilities for the Guest...

  • Customer Service Representative

    4 days ago

    Kenora, Canada LCBO Full time

    Location Address: 546 Park Street, Kenora Number of Openings: 3 Salary / Pay: $20.36/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team! Reporting to the Store...

  • Route Service Representative

    2 weeks ago

    Kenora, Canada Chipman Laundry Full time

    Chipman Laundry is a fast-growing diverse company offering a plethora of services ranging from linen, uniform and floor mat rental to residential and light commercial laundry service, janitorial, property management & maintenance as well as a self-serve laundromat in Kenora Ontario. We have an immediate opportunity for a permanent Route Service...

  • Client Service Representative

    2 weeks ago

    Kenora, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Assistant General Manager

    4 days ago

    Kenora, Canada InnVest Hotels GP Ltd Full time

    **THE OPPORTUNITY**: ASSISTANT GENERAL MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

Guest Service Representative

3 weeks ago

Kenora, Canada InnVest Hotels-Comfort Inn Kenora Full time

**THE OPPORTUNITY**:
GUEST SERVICE REPRESENTATIVE

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

Work Remotely
- No

**Job Types**: Part-time, Permanent

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kenora, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (required)

Work Location: In person