Partnerships Coordinator

Are you looking for a role where your work can have an impact on Canadian small businesses? Are you excited about fintech? Join our team Merchant Growth is one of Canada’s leading fintech providers of credit to small businesses. We are building products that provide convenient & accessible financing to business owners across Canada daily

Our mission is to bring the most convenient & accessible financing experience to Canadian businesses. We care about growing capable teams with creative and collaborative people. We are a team with diverse backgrounds, skill sets, and experiences and share a well-established track record of driving business innovation.

If you’re looking to join a company poised for significant growth over the next few years, where you’ll immediately impact the business and team, this is the perfect role for you You’d also get the opportunity to work with and learn from some of our experienced leaders with a track record of success and impacting rapid organizational growth.

THE ROLE:
Our people are our greatest asset. You'll become a part of a diverse community that acknowledges everyone's unique talents and empowers them to do what is right and do it well. As Partnerships Coordinator, you will play a crucial role in supporting the development, growth and maintenance of the “Partner Channel”. This position requires excellent communication, time management, administrative and organizational skills, along with a proactive and results-oriented approach. You will be an integral part of the team and will work closely with the Director of Partnerships.

YOU ARE:

- Highly Organized: You have exceptional coordination and administrative skills. You can effectively manage multiple tasks, schedules, and documents with precision.
- Self-Motivated: You take initiative and are eager to learn and grow. You thrive in an agile environment and are motivated to contribute to the team's success.
- Problem Solver: When faced with challenges, you are proactive in identifying and resolving issues to keep sales operations running smoothly
- Collaborative Team Player: You excel in a team setting, supporting and contributing to the group's success. However, you are also capable of working independently when needed.
- Comfortable Communicator: You are at ease communicating over the phone and can effectively interact with clients and other stakeholders.
- Business Acumen: Your professional approach is complemented by a good understanding of business principles and practices.
- Adaptability: You can keep up with the fast-paced and dynamic nature of our business. You readily adjust to changing priorities and requirements.
- Results-Oriented: Your approach to work is driven by achieving outcomes. Your creativity and charisma make you a valuable asset in pursuing sales objectives.

WHAT YOU WILL DO:

- Provide ongoing support to the Director and Manager of the Partner Channel to ensure smooth operations and efficient communication.
- Maintain accurate records of Partners, including contact details, interactions, and transactions.
- Onboard new Partners and provide training on Merchant Growth systems, portals, and processes.
- Educate existing and prospective Partners to enhance their understanding of our offerings.
- Offer continuous support and guidance to Partners throughout their interactions with Merchant Growth and assist them during transactions for their clients.
- Collaborate with Partners on marketing campaigns and provide marketing collateral to help promote our products and services effectively.
- Educating Partners about the Merchant Growth value proposition to foster deal opportunities.
- Build and maintain strong relationships with existing Partners to enhance engagement and mutual success.
- Assist in migrating established brokers into the Referral Partner channel when appropriate, fostering a seamless transition.
- Prioritize and organize incoming requests from the Partner Channel, entering relevant details, and saving documents into Salesforce or other relevant systems.
- Act as an intermediary between Referral Partners and internal teams (e.g., marketing, IT, sales, software development) to ensure efficient collaboration and channel success.
- Proactively following up on leads and maintaining an active pipeline of potential Referral Partner development.

WHAT YOU WILL ALREADY HAVE:

- Min 1 years’ experience working in a coordinator or administrative role within a sales, channel sales, or customer success
- Preferred Experience working with alternative lending, brokers, or third-party origination channels
- Knowledge of financial services market structure (lenders, aggregators, brokers) is an asset
- Demonstrable capability to manage broker and partner accounts
- Proven ability to identify, contact and partner with target referral sources
- Strong business insight and a keen understanding of the key motivators for business owners within the marketplace
- Excellent written and verbal co