Visitor Services Attendant Ii, Visitor Services

Parks Canada - Visitor Experience
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04 (A1)
Various lengths - opportunities in bilingual positions available this fall/winter. This competition will also be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2025
$27.47 to $29.85 per hour (Additional 4% supervisory differential for lead hand positions)
**Closing date: 31 May 2025 - 23:59, Pacific Time**

**Who can apply**: Persons residing within a 250 km radius of the Town of Banff, Alberta.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Important Information:
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.

**Duties**:
This competition will be used to fill positions at the following locations:
Banff East Gate: The Banff East Gate is a fast-paced and exciting work environment situated at the eastern border of Banff National Park. Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.

Campgrounds: Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.

Mobile Gate and Information Team: Banff Mobile provides seasonal traffic management, visitor services, revenue collection, and site cleaning and maintenance at key trailheads and day use areas in Banff National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and may expect physical take-down and set-up of traffic and information tent equipment each day. Staff provide detailed information to the visiting public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. The work also involves educating the public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.

Visitor Services Lead Hand: Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and material to be used; sets the work pace; and explains work to new crew members.

In all positions, occasional facility cleaning and maintenance may be required.

**Intent of the process**:
**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

**A response to a text question addressing the following**:
Please provide the details regarding your experience including the context, relevant responsibilities, employer(s) and timeframe(s).

Contact information for 3 references.

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE IN:
Applicable to all groups and levels:

- Anticipating and meeting public needs and resolving complaints
- Working in a team environment

Applicable to GS-MPS-04/A1 group and level:

- Demonstrating leadership in a professional setting

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

KNOWLEDGE OF:

- Parks Canada, its mandate and values and principles
- Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events

ABILITIES:

- Teamwork: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group
- Client Focus: providing service excellence to internal and/or external clients
- Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and o