Operations Manager

**SUMMARY**

The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Supply Chain through leadership, training, development of policies and procedures, and the issuing of reports.

**RESPONSIBILITIES**
- Responsible for the success of the operation ensuring adherence to business plans and budgets.
- Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
- Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
- Manages key performance indicators and other related measurements; providing analysis, reporting and recommendations on a timely basis.
- Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
- Acts as a liaison between GM and Facility Operations Team and keeps each informed on matters of policy procedure and production performance/problems.
- Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
- Provides leadership to facility staff by:

- Hiring, training, developing and scheduling competent staff
- Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
- Providing opportunity for success
- Providing feedback and measurement of success
- Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements.
- Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
- Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local and provincial legislations.
- Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
- Assumes additional related responsibilities as required.

**EXPERIENCE**
- Two to Five years of 3PL experience. Prior experience in the logistics industry, including operations management with a concentration in process definition and project management
- Experience in utilization or management of distribution centers

**COMPETENCIES**
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

**EDUCATION**
- Bachelors degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

**Education**:

- Bachelor's Degree (required)

Work Location: In person