Operations Manager

**Operations Manager**

**Job Location**: Mississauga, ON

**Full Time/Part Time**:Full time

Are you a strategic leader with a passion for operational excellence? Do you thrive in a fast-paced environment where efficiency, teamwork, and customer satisfaction are top priorities? If so, we want you to join our team as **Operations Manager** This is a pivotal role that will drive operational success, ensuring seamless warehouse management, inventory control, and sales process integration across Canada.

**About the Role**

Reporting directly to the President, the Operations Manager will oversee all operational aspects of the company, ensuring efficiency, quality control, and alignment with business objectives. This role will play a key part in optimizing warehouse operations, inventory management, and customer satisfaction while leading a dynamic team to success.

**What You'll Do**

**Operations Leadership**
- Oversee warehouse operations, including space utilization, workflow optimization, and adherence to safety protocols.
- Streamline procurement, inventory management, and order fulfillment processes.
- Develop and implement inventory control systems to maintain accurate stock levels and minimize waste.
- Manage supplier and vendor relationships to ensure timely stock replenishment and product availability.
- Develop and oversee the operations budget, identifying cost-saving opportunities without compromising service quality.
- Oversee the implementation and optimization of ERP and CRM systems, ensuring accuracy and efficiency.
- Utilize data analytics to drive process improvements and enhance operational workflows.

**Team Leadership & Development**
- Lead, mentor, and motivate warehouse and customer service teams to meet and exceed performance targets.
- Provide training and development opportunities to enhance team skills and efficiency.
- Foster collaboration between sales and operations teams to ensure customer demands are met effectively.

**Quality Control, Compliance & Continuous Improvement**
- Partner with the sales team to deliver tailored solutions, competitive pricing, and timely responses.
- Handle escalated customer inquiries and ensure timely resolution to maintain high satisfaction levels.
- Implement quality assurance processes to meet and exceed industry benchmarks.
- Establish and maintain robust processes, controls, and accountability measures to streamline operations.
- Monitor key performance indicators such as order accuracy, delivery timelines, and inventory levels.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Conduct regular safety audits and training to maintain a secure work environment.

**What You Bring**
- Proven experience in operations management or a similar leadership role, preferably in the electrical or industrial supply industry.
- Expertise in warehouse management, inventory control, and ERP/CRM systems.
- Strong understanding of Bills of Materials (BOMs), kitting, logistics, and light assembly processes.
- Experience in designing and managing sales pipelines for effective cross-departmental coordination.
- Strong grasp of process improvement, controls, and financial accountability.
- Exceptional leadership, organizational, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Degree or diploma in Business Administration, Supply Chain Management, or a related field preferred.

**About Us**

**Why Join Us?**
- Be part of a dynamic, growing company with a strong commitment to operational excellence.
- Work in a collaborative environment that values innovation and continuous improvement.
- Competitive salary, benefits, and opportunities for professional growth.

**How to Apply**:
Submit your resume and cover letter below. We look forward to meeting you