Customer Service Liaison

2 days ago

Waterloo, Canada Schembri Group of Companies Full time

**About Us**

Schembri Property Management specializes in developing and operating rental accommodations across Southwestern Ontario. Our mission is to provide quality, worry-free, safe and affordable housing to our tenants.

Our Waterloo office focuses on delivering an enjoyable and supportive housing experience, and we are currently seeking motivated and dedicated individuals to join our team.

**Position Overview**

As a **Customer Service Liaison (Leasing Agent)**, you will play a key role in ensuring a positive rental experience for our tenants. Reporting directly to the Property Manager, you will help drive leasing success through excellent customer service, effective communication, and a proactive team-oriented approach.

**Key Responsibilities**
- Communicate with prospective and existing tenants in person, virtually, and over the phone.
- Present and explain building features, amenities, and portfolio benefits clearly and confidently.
- Schedule and conduct both in-person and virtual unit viewings.
- Guide applicants through the complete rental process — from inquiry to lease signing and all the way to full lease completion.
- Assist with general office duties and support the leasing and management teams as needed.

**Qualifications & Requirements**
- Flexible availability, including evenings and weekends (hours vary by season).
- Previous experience in leasing, sales or customer service is an asset but not required.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong verbal and written communication skills.
- Reliable, professional, and motivated with a strong work ethic.
- Excellent interpersonal skills
- Knowledge of additional languages is considered an asset.

**Why Join Us?**

At Schembri Property Management, we believe in creating memorable experiences — for both our tenants and our team. This is an excellent opportunity to develop your communication and sales expertise in a supportive, dynamic environment.

Schembri Property Management is proud to be an **equal opportunity employer**. We are committed to fostering a diverse and inclusive workplace for all employees.

We thank all applicants for their interest — only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: $19.00 per hour

Expected hours: 15 - 25 per week

Work Location: In person

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