Customer Service Representative(International

**Job title**:Customer Service Representative (International Division)

**Job Location**:Baden

**Position Type**:Onsite

**Shift Hours**: Monday to Friday; 8:00a.m. - 4:30p.m

**Compensation**: $20.01 - $26.08 / hourly

**We Bring Food to Your Family’s Table**

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

**What Will You Do?**
- Accept EDI transmissions and enter them in the Erb system.
- Follow up with the terminals on pick up requirements and pick up appointment times.
- Follow up with customers on transit times and loading times.
- Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
- Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
- Working with our customers TMS systems to accept, reject and update loads
- All other duties as required.

**Who Are We Looking For?**
- Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.
- Previous experience with AS400
- Ability to handle difficult situations with both internal and external customers.
- Have strong investigative skills.
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
- Ability to work with mínimal supervision
- Good organizational skills and the ability to multi task.
- Pleasant telephone manner and good attitude
- Willingness to learn all aspects of the Customer Service Department
- Ability to work as a team player
- Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.
- Mandatory statutory holiday coverage

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance and optional life insurance
- Company paid accident and serious illness benefits
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- 20 massages per calendar year
- TFSA, RRSP & RESP savings plans with company match contributions
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

**How To Make Your Next Cool Move**
- The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._
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**Appellation d’emploi **:Représentant du service clientèle (Division internationale)

**Emplacement **:Baden

**Mode de travail **:Sur place

**Horaire de travail **:Du lundi au vendredi, de 8h00 à 16h30.

**Nous livrons vos aliments jusqu’à votre table**

Le groupe d’entreprises Erb est l’un des plus grands fournisseurs privés de services de transport frigorifique en Amérique du Nord. Spécialiste du transport à température contrôlée d’aliments périssables partout au Canada et aux É.U., le Groupe Erb est fier d’assurer la livraison à temps et la protection des marchandises. Il s’agit d’une entreprise familiale qui cumule plus de 63 ans d’expérience dans le secteur du transport. Son siège social est situé à New Hamburg, en Ontario. Ses autres terminaux canadiens se trouvent à Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montréal, Trenton et Winnipeg. Il exploite un terminal aux É.U. qui est situé à Elverson, en Pennsylvanie. En outre, nous avons été reconnus comme les meilleures flottes pour lesquelles conduire plusieurs années, un employeur de premier plan et continuons à être un leader du secteur de la sécurité.

**Ce que vous allez faire**:

- Accepter les transmissions EDI et les saisir dans le système Erb.
- Assurer le suivi des terminaux en ce qui concerne les exigences de ramassage et les heures de rendez-vous pour le ramassage.
- Saisie des commandes par courriel, téléphone ou EDI
- Suivi avec les clients sur les temps de transit et les temps de chargement.
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