Reservations Agent

4 days ago


Toronto, Canada Chelsea Hotel Full time

Job Summary

Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.

**MyGuest***
- Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.
Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.

- Correspond and maintain relationships with 3rd party clients
Follow Call Quality Standards/Chelsea Hotel call script.

**MyProduct***
- Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
Maintain current knowledge of the hotel, packages, specials and promotional rates.
Maintain set call quality levels.

**MyColleague***
- Communicate creative and effective ways to improve service levels.

**MyChelsea***
- Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
To complete any projects as required by the Manager. (i.e. daily task sheet)
Requirement
- **_Working Experience_**_ _**
Previous hotel experience is an asset
- **_Knowledge_**_ _**
Strong keyboard and computer skills
- **_Soft Skills_**_ _**
Strong communication skills
- Be personable, friendly, and a team player

- **_Education_**_ _**
Education in hospitality and tourism an asset
- **_Language_**_ _**
Excellent written and verbal communication skills essential.
- Must be proficient in English and French or Spanish. Additional language skills are an asset.
**_Physical Requirements_**_ _**
Must be able to work weekends and evenings
- Must be able to speak, listen, sit, and type for prolonged periods of time

- Terms of employment
Full time



  • Toronto, Canada Princes Gates GP Inc. ao Hotel X Toront Full time

    **Job Summary** - Under the guidance of the Reservations Manager, the Group Reservations Agent is responsible to handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments._ **Role and Responsibilities** - Responsible...


  • Toronto, Canada Cambridge Suites Toronto Full time

    Welcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto. TITLE**:RESERVATIONS SALES AGENT** Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests. You must be friendly and efficient, and we'll train you to become a hotel ambassador. REPORTS TO: Director of Reservations...

  • Reservations Agent

    4 days ago


    Toronto, Canada Canada Lands Company Full time

    **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to...


  • Toronto, Canada Cambridge Suites Toronto Full time

    Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests. You must be friendly and efficient, and we'll train you to become a hotel ambassador. DUTIES: - Ensure inbound calls are answered in a professional and courteous manner and established procedures are consistently adhered to. - Ensure...


  • Toronto, Canada Four Seasons Hotels and Resorts Full time

    A luxury hospitality company located in Toronto is looking for a Part-Time Centralized Operations Reservations Agent. The ideal candidate will have strong communication and problem-solving skills, along with a can-do attitude. Responsibilities include managing guest reservations and providing information about hotel services. Flexible availability to work...

  • Reservations Agent

    2 weeks ago


    Toronto, Canada One King West Hotel & Residence Full time

    **POSITION**:RESERVATIONS AGENT (1 Full Time) **DEPARTMENT**: Reservations **REPORTING TO**: Director of Revenue Management **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Acknowledge guest complaints and ensure that the guests’ needs are met - Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction - Provide...

  • Reservation Agent

    1 week ago


    Toronto, Canada Princes Gates GP Inc ao Hotel X Toronto Full time

    **Job Summary** To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments. **Role and Responsibilities** - Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing...

  • Reservations Agent

    5 days ago


    Toronto, Canada Lavelle Full time

    Job description We are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast-paced hospitality venue and we are seeking someone who learns quickly, and independently and can provide a great customer...


  • Toronto, Ontario, Canada IHG Hotels & Resorts Full time

    About UsAt InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand, you're more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know...


  • Toronto, Canada Four Seasons Hotels Ltd Full time

    A luxury hospitality company in Toronto seeks a Core Agent to manage all customer communications, including managing calls and reservations. Ideal candidates will have excellent communication and problem-solving skills, experience in a fast-paced hotel environment, and be comfortable working all shifts. This role offers paid time off, employee travel...