Reservations Agent

2 weeks ago

Toronto, Canada One King West Hotel & Residence Full time

**POSITION**:RESERVATIONS AGENT (1 Full Time)

**DEPARTMENT**: Reservations

**REPORTING TO**: Director of Revenue Management

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Acknowledge guest complaints and ensure that the guests’ needs are met
- Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction
- Provide information pertaining to the hotel’s amenities and location of amenities
- Answer all phone calls with the appropriate greeting script
- Dispatch via a radio guest requests to the appropriate department
- Track all phone calls and their source
- Complete daily task lists as provided by your manager
- Update reservations made via the interface and ensure proper billing, source and market segments are correct
- Maintain a clean and safe work environment
- Make reservations over the phone in a professional manner
- Communicate and develop relationships with all supporting departments
- Be well informed about all hotel facilities and hotel history
- Regularly review all employee and hotel policies and act in accordance to them
- Maintain a high standard of personal hygiene, dress and body language
- Provide excellence in guest service and act as a liaison between the hotel and our guests
- Perform other duties assigned by management

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- Excellent command of the English language both oral and written
- Excellent problem solving and mathematical skills
- Demonstrate customer service ethic and have a friendly and outgoing disposition
- Proven abilities in handling irate customers with effective resolutions
- Well developed communication and organization skills with abilities to multi-task in a fast-paced environment
- Excellent computational and analytical abilities and keen attention to detail
- Ability to handle pressure and multiple tasks
- An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

**HOURS**:Must have full availability

**Job Types**: Full-time, Permanent

**Salary**: $23.38 - $24.38 per hour

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

**Experience**:

- Reservations: 1 year (preferred)
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $23.38-$24.38 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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