Reservations Agent
6 days ago
Job description
We are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast-paced hospitality venue and we are seeking someone who learns quickly, and independently and can provide a great customer experience.
**Responsibilities**:
Managing reservations - Day, dinner service
Contact customers to inquire about potential booking discrepancies and/or schedule changes
Communicate with customers about minimum spending where applicable
Provide accurate information regarding services that we offer
Communicate to the customer of all Covid-19 regulations and policies
Receives, responds, records and updates Sevenrooms to ensure there is an accurate count of all upcoming reservations
Keep an up-to-date file of reservations day by day
Respond appropriately to guest complaints and able to make appropriate accommodations to ensure a positive experience
Perform other duties as assigned
**Requirements**:
Minimum 2 years of experience in a call centre
Having worked in reservations previously and knowledge of Sevenrooms or Opentable is an asset
Experience working in hospitality is an asset
Strong organizational skills and ability to manage multiple tasks at once
Strong verbal communication skills to interact with customers over the phone and in person
Ability to remain calm during stressful interactions
Available to work mornings, evenings, weekends, and public holidays
**Job Type**: Full-time
**Salary**: $20.00 per hour
**Schedule**:
8-hour shift
**Experience**:
**Customer service**: 3 years (required)
**OpenTable or Sevenrooms**: 1 year (preferred)
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