Customer Service Coordinator

2 weeks ago

Mississauga, Canada The Erb Group of Companies Full time

**Job title**:Customer Service Coordinator

**Job Location**:Mississauga

**Position Type**:Onsite

**Shift Hours**: Monday to Friday; 3:30pm - 12:00am

**Compensation Range**:$20.01 - $26.08 / hour

**We Bring Food to Your Family’s Table**

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

**What Will You Do?**
- Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.
- Follow up with customers on transit times and loading times.
- Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
- Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
- Working with our customers TMS systems to accept, reject and update loads
- All other duties as required.

**Who Are We Looking For?**
- Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.
- Previous experience with AS400
- Ability to handle difficult situations with both internal and external customers.
- Have strong investigative skills.
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
- Ability to work with mínimal supervision
- Good organizational skills and the ability to multitask.
- Pleasant telephone manner and good attitude
- Willingness to learn all aspects of the Customer Service Department
- Ability to work as a team player
- Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.
- Mandatory statutory holiday coverage

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance and optional life insurance
- Company paid accident and serious illness benefits
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- 20 massages per calendar year
- TFSA, RRSP & RESP savings plans with company match contributions
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

**How To Make Your Next Cool Move**
- The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._
- IND1_

  • Customs Coordinator

    6 days ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **We're hiring: Customs Coordinator** - Mississauga, ON_ | _Full-Time_ | _On-Site_ **Shift**: Day/Afternoon **Availability**: Monday to Friday, evenings, weekends, and holidays as needed **Position Summary** Right Service Right Choice is seeking a **Customs Coordinator** to oversee our customs department. You will be responsible for the accurate...

  • Service Coordinator

    6 days ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **Salary range is based on experience and can be discussed further during the interview stage** **Role Overview**: The Service Coordinator is responsible for managing and coordinating all aspects of service requests for Wilcox Door Service Inc. This role includes accepting service requests, dispatching requests to technicians, scheduling, updating...

  • Customer Service Coordinator

    2 weeks ago

    Mississauga, Canada Acoustic Products Company Full time

    **Customer Service / **Accounts Receivable Coordinator **About us** The company’s headquarter is in Mississauga, Ontario Canada with a state-of-the-art research and development facility supported by a team of industrial designers, product engineers and acousticians. With 3 direct production facilities, extensive sales and specification teams, and local...

  • Customer Service Coordinator

    2 weeks ago

    Mississauga, Canada Pilz Automation Safety Canada L.P Full time

    **Customer Service Coordinator** Since 1948, Pilz, a family-owned company has been setting standards in automation and control and is most known today in the area of safety. We manufacture a full range of automation and control products. Our services start with product and safety training and end at turnkey solutions for the safe automation of industrial...

  • Coordinator, Customer Service

    5 days ago

    Mississauga, Canada Canon Canada Full time

    **Coordinator, Customer Service - Hub** As the Coordinator, Customer Service, you will be reporting to the Manager, Distribution, and will be responsible for coordinating equipment and deliveries. This position liaises between the warehouse, external clients, and internal stakeholders in order to ensure that order processing is completed in a timely fashion...

  • Customer Service Coordinator

    1 week ago

    Mississauga, Canada The Erb Group of Companies Full time

    **Job title**:Customer Service Coordinator*** **Job Location**:Mississauga **Position Type**:Onsite **Shift Hours**: Monday to Friday; 7:00AM - 3:30PM **We Bring Food to Your Family’s Table** The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely,...

  • Customer Service Representative/coordinator

    1 week ago

    Mississauga, Canada CBI Health Full time

    **Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)** We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program. As a Customer Service Representative you’ll be part of a team...

  • Customer Service Coordinator

    5 days ago

    Mississauga, Canada The Complete Group of Companies Full time

    **Position Summary** As our** Customer Service Coordinator** you will produce accurate and complete quotations in response to inquiries made by our sales team, field technician, and customers. You will gather supplier inventory status and pricing data and send quotes to the team within the required time. The role will also follow up with the team/customer,...

  • Customer Service Coordinator

    6 days ago

    Mississauga, Canada The COMPLETE Group of Companies Full time

    **Position Summary As our **Customer Service Coordinator **you will produce accurate and complete quotations in response to inquiries made by our sales team, field technician, and customers. You will gather supplier inventory status and pricing data and send quotes to the team within the required time. The role will also follow up with the team/customer,...

  • Customer Service Coordinator

    2 days ago

    Mississauga, Canada Desjardins Full time

    Temporary position for 12 months. As a Customer Service Coordinator, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative and...