Customer Service Coordinator

17 hours ago

Mississauga, Ontario, Canada Cala Sourcing Solutions LLC Full time
Customer Service Representative (CSR)

Location: Mississauga, ON

Schedule: Monday–Friday | 8:30 AM – 5:00 PM

Compensation: Up to $50,000

Role Overview

The Customer Service Representative (CSR) supports the Commercial Sales team by delivering high-quality customer service through accurate order processing, quote preparation, and ongoing customer support. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
  • Process customer purchase orders accurately and maintain order records
  • Prepare and issue customer price quotes in a timely manner
  • Respond to customer inquiries related to orders, pricing, shipments, returns, and product information
  • Coordinate with sales, production, and shipping teams to ensure timely order fulfillment
  • Process customer returns and credit requests per company procedures
  • Handle customer complaints professionally and support resolution efforts
  • Enter and maintain customer and order data in the ERP system
  • Identify recurring service issues and escalate as needed
  • Provide administrative and team support, including shared inbox coverage when required
Must-Have Qualifications
  • High school diploma or GED
  • Previous 2-5 years of experience in customer service, order processing, data entry, or inside sales
  • Strong customer service and professional communication skills
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office (Excel) and Microsoft Teams
  • Experience working with ERP systems (IQMS an asset)
  • Strong organizational skills with the ability to manage multiple priorities
What's Offered
  • Health, dental, and vision benefits
  • Employer-sponsored retirement savings program
  • Paid vacation and statutory holidays
  • Additional company-sponsored benefits
Workwolf

Cala Sourcing Solutions LLC uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

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