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Donor Experience Coordinator

2 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

Are you passionate about donor impact? Do you love keeping a team organized? Do you have the ability to share your administrative expertise and your “joy” in a way that supports those around you? Southlake Foundation is in search of an excellent multi-tasker to join our incredible team as our Coordinator, Donor Experience, helping to further our organizational mission through donor impact events, honed logistics skills, and an eye for maintaining important data. If you want a career with meaning and impact as we further leading edge care through philanthropy in York Region and beyond, we might be the right fit for you

Our Shared Purpose: Build healthier communities. Shape the future of healthcare.

Southlake Regional Health Centre Foundation

The Position

The Donor Experience Coordinator contributes to the successful operation of a comprehensive donor relations program ensuring that the Foundation exceeds donor expectations in the ways that we acknowledge, recognize, engage, steward and are accountable to our donors to increase donor retention, loyalty and giving to meet revenue goals over the long-term.
Working with the Donor Experience Team, this role is responsible for providing solid administrative skills to support the Team, coordinating and implementing stewardship and recognition plans to demonstrate donor impact, increasing donor engagement and recognition of donors at all levels and supporting and coordinating donor recognition events and celebrations.

About the Donor Experience Team

The Donor Experience & Fundraising Operations Team are responsible for the engagement, acknowledgement, recognition, and stewardship of donors, Raiser’s Edge/NXT database, and all associated Blackbaud products, systems, processes; ensuring excellent data hygiene, enhanced technology and superior analytics are in place to support fundraising initiatives. The Team are accountable to our donors to increase donor retention, loyalty and giving to meet revenue goals over the long-term.

**Qualifications**
- University Degree or a Diploma or a combination of comparable relevant skills and experience
- 2 years demonstrated progressive and relevant experience in fundraising with increasing complexity and scope
- Demonstrated commitment to donor relations and knowledge of donor centred fundraising principles
- Excellent interpersonal skills
- Advanced organization and planning skills, with an acute attention to detail
- Strong written and oral communication skills
- Ability to work with senior leaders, physicians, and other foundations effectively and collaboratively
- Demonstrated diplomacy, judgment, diligence, professionalism and the ability to maintain confidences
- Demonstrated ability to adapt to changing priorities
- Proficiency in Microsoft Office including Word, Excel and PowerPoint
- Experience with donor databases (such as Raiser’s Edge/NXT)
- Demonstrated commitment to and understanding of the mission and values of the Foundation
- Willingness to work flexible hours, including some evenings and weekends

If you have the qualifications, commitment, and passion to join us and raise the bar for healthcare philanthropy in our communities, we would like to hear from you. It is an exciting time to be at Southlake. Southlake Foundation offers a competitive compensation package, including a benefits package that with a defined-benefit pension program. Remuneration will be commensurate with experience and qualifications.

**Closing Statement**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.