External Relations and Visitor Experience Manager

Parks Canada - Quebec Field Unit
Québec (Québec)
PM-06
indeterminate position, 37,5 h per week, daytime schedule from Monday to Friday
$113,185 to $129,417 (+ Bilingualism Bonus)
For further information on the organization, please visit Parks Canada

**Closing date: 22 September 2024 - 23:59, Pacific Time**

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Duties**:
The external relations and visitor experience manager leads strategies and operations related to communications, partnerships and services offered to citizens and tourists. He provides strategic advice to management in terms of public relations, community involvement and tourism products. As a member of the Management Committee, he is responsible for the sound management of their department’s financial, material, and human resources, and is the immediate superior of the external relations staff and the two historic site managers. Depending on the time of year, he oversees a team of 30 to 60 indeterminate, term and student employees.

**Work environment**:
Parks Canada is a federal government agency responsible for protecting and presenting Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in every region of the country. The Quebec team watches over the historic treasures that are the Fortifications of Québec, the Dufferin Terrace and the archaeological crypt of the Saint-Louis Forts and Châteaux, Cartier-Brébeuf, Lévis Forts and Grosse Île.

Five reasons to work with us:
1. Work in iconic and historic settings.
2. Connect and work as a team with people who are passionate about culture.
3. Learn and share our history with vacationing visitors from around the world.
4. Feel that every day is different by doing a variety of tasks.
5. Work for an organization that cares about protecting natural and cultural resources, your well-being, equity, diversity and inclusion.

**Intent of the process**:
**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

University studies in a relevant field.
(A combination of education, experience and training relevant to the position may be considered)

Degree equivalency
- Recent* and significant** experience in staff management
- Recent* and significant** experience in tourism, culture or heritage
- Significant** experience in public communication
- Experience in external relations (marketing, promotion, partnerships, public consultations)
- Experience in expenditure planning, budget monitoring or contract management
- Recent is defined as experience within the last 5 years.

**Significant is defined as experience of at least 3 years.
Experience considered as assets:

- Management of unionized employees
- Tourism, culture or heritage in an urban environment
- Working with aboriginal communities
- Event management
- Web content and social media
- Product development
- Revenue generation

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (CCC/CCC)
MANDATORY. Corresponds to an advanced level of oral and written French AND English.

Information on language requirements
- Knowledge of trends in visitor service offerings in the tourism sector
- Knowledge of best practices in customer service
- Communicate very effectively orally and in writing
- Understand and properly assess multiple and competing issues related to external communications, partnerships and visitor experience
- Create a vision and strategy
- Mobilizes people
- Uphold integrity and respect
- Collaborate with partners and stakeholders
- Achieve results
- Promote innovation and guide change

**Conditions of employment**:
Reliability Status security clearance - Obtain and maintain reliability status.
- Possess and maintain a valid class 5 driver's licence.
- Wear the Parks Canada uniform, when required.
- Willingness to work occasionally irregular hours, overtime or on weekends and federal and provincial holidays.
- Willingness to work and travel in different environments and weather conditions, in isolated locations and using various means of transportation.

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is established as a separate employer within the public service, as defined by the Financial Administration Act. Appointees to the Agency continue to be par