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3 Month Full-time Temporary Customer Service Representative
3 weeks ago
ATS Healthcare is a Canadian company that has been providing transportation services for over 25 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being. Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your time-definite shipments are delivered into the right hands.
Located in all major metropolitan cities across Canada, the ATS Healthcare family included over 600 employees that each plays a critical role in our vision of building enduring relationships, by delivering integrated solutions with passion and innovation
Come join us in making a difference for Canadians coast-to-coast At ATS Healthcare we partner with the top manufacturers, producers and distributors of pharmaceutical products, medical devices, medical surgical products and equipment, OTC, natural health, and consumer health products.
- **We are a quality-driven organization that focuses on developing value to our clients and our client’s customers. We want our employees to succeed If you are unsatisfied with the status quo and amazing at two-way communication, come be awesome with us We are in the people business...**_
**Position: Customer Service Representative**
**Location**:Edmonton, AB
**Type of Employment**:Full-Time - Monday to Friday 8:00 AM to 4:30 PM
**(With flexibility to work extra hours whenever there is a need)**
**RESPONSIBILITIES**:
- Advise customers of delays, i.e. weather delays
- Review, investigate, report, and take appropriate action concerning OS&D
- Investigate and/or advise the customer regarding OS&D shipments/undeliverable shipments
- Complete all OSD operations
- Investigate reported OS&D shipments across Canada
- Check the computer for information and/or special shipment instructions.
- Coordinate all appointment deliveries with the customer to ensure the requested appointment makes deliveries
- Book appointments for freight that requires appointment deliveries
- Enter all appointment dates and times for each shipment that is booked for tracking purposes
- Trace shipments
- Provide verbal PODs
- Coordinate specials or same days
- Maintain designated customer accounts
- Knowledge of designated accounts, i.e. Product, customer expectations
- Check messages left in the CS mailbox and return clients’ calls
- Any additional duties as required
**QUALIFICATIONS**
- Secondary School Diploma or equivalent experience
- Minimum 1 to 2 years of experience in customer service
- Good oral and written communication skills in English and French
- Good computer skills in MS Office: Word, Excel, and Outlook
- Minimum 1 to 2 years’ experience in customer service
**Benefits of Working for ATS**
- Grow with us - an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
- Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
- Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation
We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted. **Please no calls**.
*Successful applicants will be asked to complete a background check and provide references from a former employer(s).
**Job Types**: Full-time, Permanent
Pay: Up to $55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Edmonton, AB (T5J): reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 2 years (required)
- Customer Service Representative: 1 year (required)
Work Location: In person
