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Client Services Representative
2 weeks ago
Your Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is to leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry._
**Do the Values of Excellence, Trust, Service & Evidence-based resonate with you? If so, read on as this role may be for you**
**As we enter our busy season, we're seeking a dedicated customer service representative to join our team helping to support our students and members with their registration inquiries.**
**Why Join Your ACSA?**
- ** Impactful Work**: Your contributions influence the safety and well-being of Alberta's construction workforce.
- ** Growth & Learning**: ACSA offers ample opportunities for professional development in a supportive environment.
- ** Balance & Benefits**: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending.
**Client Services Representative**
**Position Purpose**
The Client Services Representative plays a pivotal role in delivering exceptional customer service with a professional, responsible, and supportive approach. Reporting to the Manager of Client Services, this full-time, temporary (12-month term) role focuses on providing comprehensive information and guidance to students looking to register for safety courses, seeking qualification as a National Construction Safety Officer (NCSO) or National Health and Safety Administrator (NHSA). Additionally, the representative offers prompt assistance with technical difficulties related to e-learning, vILT courses, and student portal issues.
**Duties and Responsibilities**
- Provide exceptional service, ensuring smooth registration processes and handling transfers or refunds efficiently.
- Guide students through registration, verifying eligibility, and facilitating a seamless experience. Provide accurate information on courses, programs, and membership.
- Offer prompt assistance for e-learning course issues, ensuring uninterrupted learning experiences.
- Assist individuals through the NCSO or NHSA designation process, facilitating effective communication and a streamlined qualification process.
- Maintain accurate records, ensuring data integrity and confidentiality.
- Identify process enhancements and stay updated on best practices for improved service delivery.
- Collaborate with internal teams to address needs and provide administrative support as required**.**:
- Perform other related duties as assigned.
**Qualifications**
- ** Education**:
- High School Diploma or GED.
- ** Experience**:
- 1 - 3 years of related experience in a demanding customer service environment, and high-volume data coordination required.
- Call center experience is considered an asset.
- ** Required Skills and Abilities**:
- Competent in Customer Relationship Management System (CRM) and Learning Management System (LMS) software.
- Proficient in Microsoft Office.
- Excels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathy.
- Excellent customer service and communication skills are essential.
- Ability to work independently as a strong and contributing member in a team environment.
**Logistics**
- This role is a full-time temporary role with a fixed term of 14 months, with the potential for extension based on business needs.
- Daily work hours are 7:30 am - 4:30 pm.
- Support weekend as well as weekday training as needed.
- This position is eligible for a hybrid work model (ACSA facility & Edmonton office).
**Salary**:50,920
**Closing Date**:November 14, 2024
