Hybrid Call Center Agent

2 weeks ago

Barrie, Canada Bill Gosling Outsourcing Full time

**Join a Team That’s Passionate, Dynamic, and Thriving**

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where _fun meets results_

**Work Model**: Hybrid (combination of in-office and remote work)

**Office Location**:55 Mulcaster Street, Barrie, ON

**Job Title**:Collections Agent

As a **Collections Agent**, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

**What You’ll Do**:

- Negotiate payment plans and settlements with customers to resolve outstanding debts
- Document all customer interactions and payment arrangements accurately in the system
- Follow up with customers to ensure payment agreements are upheld
- Collaborate with other team members to develop strategies for improving collection efforts
- Provide excellent customer service while adhering to company policies and regulations

**What We’re Looking For**:

- Ability to work full-time (40-hours per week) year round
- Flexible availability - shifts will be a mixture of morning, afternoon and weekends
- Experience in a customer service is required
- Previous experience in finance or call center environment is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).

**Why Bill Gosling Outsourcing?**
- **Comprehensive Benefits**: Health, dental, and vision plans, plus wellness programs to keep you feeling your best
- **Career Growth**:We’re committed to your development with on-the-job training, professional development, and opportunities for promotion.
- **Supportive Culture**:You’ll be part of a collaborative team where your voice matters, and ideas thrive.
- **Diversity & Inclusion**:We celebrate the unique perspectives and contributions of all our employees.
- **Fun Workplace**: We offer aState of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe Enjoy your breaks with our onsite Massage Therapist and cosmetic technician for hair and nail services. Or enjoy a workout on us at our onsite gym with Peloton bike and high-end equipment.
- **Rewarding Work**: Help businesses grow while making a real difference in people’s lives

**Ready to be part of something great?**

**CHECK US OUT FOR YOURSELF**

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Pay: From $17.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Barrie, ON

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