Hybrid Bilingual Call Center Agent

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

We are looking for a Bilingual Call Center Agent to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.

Compensation: $21.00 per hour (approximately $43,000 per year)

What You'll Do:

• Respond to customer inquiries, providing timely and accurate information in both French and English
• Resolve customer issues, ensuring high satisfaction levels and adhering to company standards
• Maintain a high level of professionalism while interacting with customers
• Handling inbound and outbound calls, emails and chat inquiries in both languages
• Document interactions and maintain up-to-date records in our systems
• Collaborate with other departments to resolve customer concerns efficiently

What We're Looking For:

Fluency in both French and English, including strong verbal and written communication skills, is required for this role.

Location

• This is a hybrid opportunity and requires ability to work onsite from our Barrie or London office. Candidates must be within a commutable distance to one of our offices.

Shift Availability

• Ability to work full-time (40-hours per week) year round.

• Flexible availability as shifts will be a mixture of mornings, afternoons and weekends

Work Experience

• Previous experience in customer service is required.

• Previous experience in call center environment or related field is a strong asset

Skills & Abilities

• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

• Adaptability: Able to adjust to new systems, processes, and customer needs.

• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

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Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

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