Hybrid Call Centre Agent

5 days ago

Barrie, Canada Bill Gosling Outsourcing Full time

Amazing opportunities don't just happen

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring **Call Center Agents** to add to our growing Team.

**Full-Time Opportunities**

**State of the Art Office**

**Hybrid work environment (minimum of 2 days per week from office)**

**Equipment will be provided by us**

**Components of orientation and training will be on-site**

**WHAT YOU WILL DO**

As a Call Center Agent, you will:

- Help customers with their questions and complaints
- Give customers information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines
- Respond to customers on all inbound/outbound calls

**WHY WORK WITH US**
- Salary starting at $16.55/ hour + Potential Bonus (if applicable)
- Health & Dental Benefits are available after an initial waiting period
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Full Time - Various shifts including afternoons, evenings, and weekends
- Hybrid work environment (minimum 2 days per week from office, based on client requirements)
- State of the Art office with lake view You will never get bored of the beautiful view of Barrie downtown and Simcoe Lake
- Free Coffee all day at the office
- Fun Events and games at the office

**ABOUT YOU**
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- You have a desire to grow and drive your career forward

**WHERE ARE WE**

55 Mulcaster St,

Barrie, ON L4M 3M3
- We have offices across the Globe - Canada (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information_

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

**Job Types**: Full-time, Permanent

**Salary**: From $16.55 per hour

**Benefits**:

- Casual dress
- Company events
- On-site gym
- Wellness program

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Barrie, ON L4M 3M5

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