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Patient Experience Representative

2 weeks ago

Calgary, Canada Group23 Sports Medicine Full time

**Patient Experience Representative**

**Responsibilities**:
As the first face greeting our patients and the last face as they leave the clinic, our Patient Experience Representatives play a key role in delivering on Group23's brand promise: providing an exceptional level of care, treating every client as a unique individual with specific goals and aspirations. Your role is to create impactful patient experiences, turning patients and families into raving fans.

You only have seven seconds to make a great first impression and go
- Greeting patients and supporting them to complete the necessary paperwork
- Taking height and weight measurements
- Rooming patients for health care providers all while making a lasting positive impression
- Use basic functions within an Electronic Medical Record (EMR), online booking systems such as Telus CHR, and point of sale (POS) systems to receive and process payments
- Collaborate with healthcare providers to ensure smooth patient flow

Knowledge, Skills, & Abilities:

- Ability to think on one's feel and adapt conversation to various personality types
- Demonstrate authenticity and empathy towards patients and peers
- Ability and desire to engage in solutions-based thinking to deliver premium results
- Basic computer skills with knowledge of MS Outlook and Word is required
- Telus CHR, and point of sale (POS) experience is an asset
- Experience in customer service roles, particularly in high volume settings is preferred
- Experience in a health care setting is an asset, but not required

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**ABOUT GROUP23 SPORTS MEDICINE**

Calgary's best athletes and professional teams, including the Calgary Flames, Calgary Stampeders and Hockey Canada count on our team of professionals to support them, and so can you

At Group23, we know that having a great place to work starts with teamwork. We strive to create an honest and transparent company, with a clear focus on our patients return to performance.

Some of our benefits include:

- Inspiring teammates and work environment
- A culture that empowers you to excel
- A competitive group benefits package
- The chance to grab tickets to see your favourite team in action
- An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

If this resonates with you, we're looking forward to reading more about you Send us a brief cover letter to introduce yourself, tell us about your amazing personality, and share how you will help elevate our patient experience. Remember to upload your resume too

**Job Types**: Full-time, Part-time, Casual

**Salary**: From $16.96 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Ability to Commute:

- Calgary, AB T3B 6B7 (required)

Work Location: In person