Patient Experience Coordinator

2 weeks ago

Calgary, Canada Interactive Health Physiotherapy Full time

**Are you someone that cares about others? Want to further your career? Looking for a team that challenges and supports you to becoming better?**

**Interactive Health Physiotherapy offers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises and more to best serve the Northwest Calgary community. We are looking for a passionate individual to join our dynamic team today**

We offer you:
1. Full-Time & Part-Time Hours

2. Competitive starting hourly compensation ($16-$18/hr)

3. Career courses that help you build your skillset ($$$)

4. Paid onboarding and training ($)

5. Paid time off ($) for self-care, family, friends, travel

6. Company-sponsored team dinners and outings ($)

7. Other Perks (see below)

8. Opportunity to be a part of a great and growing team

**Contact me if you have the same CORE VALUES**:

- PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT
- STRIVING TO MEET GOALS IN DAILY LIFE
- CREATE A STRONG & POSITIVE WORK CULTURE

What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people in fast-paced environments

**Preferred but NOT required**:

- Bachelor's Degree or working towards a degree in related field
- Previous experience with Jane EMR
- Ability to work in a fast paced environment
- Ability to problem solve
- Ability to dissolve conflict
- Prior work in customer service
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Medavie, Telus Portal, Provider connect, Nexgenrxbilling
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures

**Start Date: Immediate**

Work Remotely
- No

**Job Types**: Permanent, Part-time, Full-time

Part-time hours: 18-20 per week

Pay: $16.00-$18.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Application question(s):

- Do you have a Bachelor's Degree?

Work Location: In person

Pay: $16.00-$18.00 per hour

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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