Call Centre Bilingual Customer Service Representative

1 week ago

Winnipeg, Canada Cabela's Full time

**Availability, Seasonal Term, Work Location**:
**Summary**:
Reporting to the Contact Centre Supervisor, the Bilingual Customer Care Outfitter (Customer Service Representative) provides service in French and English. They must possess strong written and verbal communication, critical thinking skills and effective customer service skills. This position is focused on contact interactions that drive brand loyalty while providing legendary customer service through an extraordinary and memorable experience.

The Bilingual Customer Care Outfitter is empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customer’s needs.

**Responsibilities**:

- Provides service in French and English.
- Performs all customer contact procedures, processes and meets performance requirements.
- Responds to incoming customer inquiries and resolve customer issues regarding account, order status and after-sale service, such as, return procedures, returns or exchange of defective/damaged product, shipping and delivery problems, incorrect items received, billing questions, declined credit card, inventory inquiries, sales promotions, and other similar situations.
- Capitalizes on all opportunities to secure a sale including offer preferred products, suggesting similar items, and asking for orders on gift card balance contacts.
- Utilizes advanced skills training, system programs and desktop resources to assist customers from all business channels using communication, soft skills, negotiation and problem-solving skills to resolve customer dissatisfactions that meet needs of customer and the company. Empowered to go beyond the standard procedures to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal customers.
- Reviews and researches CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs and other programs, tools and resources to ensure up to date on information, such as, promotions, system changes, processes and company programs to relay accurate information to customers in a timely manner.
- Utilizes feedback and coaching to maximize performance and develop skills to move through the career path opportunities.
- ALL OTHER DUTIES AS ASSIGNED

**Qualifications**:

- Bilingual French and English.
- Knowledge of and familiar with basic computer use, Microsoft Office, web navigation.
- Must be comfortable working in a sedentary, computer-based environment.
- Must be able to write, type and use multi-channel systems.
- Must be able to read documents, reports, computer screens and other written communication.
- Must be able to effectively interpret and manage difficult situations.
- Ability to work on a team and independently.
- Possession of a valid Canadian Firearm Possession & Acquisition License (PAL) an asset.

**Benefits**:

- Immediate employee discount
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities

We thank all applicants, however, only those selected for further consideration will be contacted.

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

  • Bilingual Call Centre Representative

    2 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...

  • Call Centre Bilingual Customer Service Representative

    9 hours ago

    Greater Winnipeg Metropolitan Area, Canada Bass Pro Shops Full time $40,000 - $60,000 per year

    Availability, Seasonal Term, Work Location:We are seeking candidates who are primarily available to work during the morning/afternoon, with the occasional evening shift required. This is a seasonal position, with a Fixed-Term end date of January 17, 2026. This position works on-site in our Call Centre, located at 25 De Baets St, in WinnipegSummary:Reporting...

  • Bilingual Customer Service Representative

    2 weeks ago

    Winnipeg, Canada Manitobah Full time

    Bilingual Customer Service Representative - Full or Part-time - FIXED TERM Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Are you fluent in both English and French (or Michif)? Manitobah is currently seeking a dedicated and skilled bilingual Customer Service Representative for an...

  • Customer Service Representative

    7 days ago

    Winnipeg, Canada Jim Gauthier Collision Centre Full time

    One of Winnipeg's newest and busiest Collision Centre's hiring for a Full-Time Customer Service Representative Monday - Friday to operate a two-person team front desk Duties include but are not limited to: - Answering phone calls and greeting customers - Downloading MPI claims - Opening work orders - Booking appointments and rental reservations Reliable...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada Jim Gauthier Collision Centre Full time

    One of Winnipeg's newest and busiest Collision Centre's hiring for a Full-Time Customer Service Representative Monday - Friday to operate a two-person team front desk Duties include but are not limited to: - Answering phone calls and greeting customers - Downloading MPI claims - Opening work orders - Booking appointments and rental reservations Shift is...

  • Customer Service Representative

    5 days ago

    Winnipeg, Canada Jim Gauthier Collision Centre Full time

    One of Winnipeg's newest and busiest Collision Centre's hiring for a Full-Time Customer Service Representative Monday - Friday to operate a two-person team front desk Duties include but are not limited to: - Answering phone calls and greeting customers - Downloading MPI claims - Opening work orders - Booking appointments and rental reservations Shift is...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada Jim Gauthier Collision Centre Full time

    This position is a maternity leave term, With potential to turn permanent. One of Winnipeg's newest and busiest Collision Centre's hiring for a Full-Time Customer Service Representative Monday - Friday to operate a two-person team front desk. Shift is 8:30-5:30 Monday-Friday must be able to work full shift **Responsibilities** - Work with internal...

  • Bilingual Customer Service Specialist

    1 week ago

    Winnipeg, Canada Alero Worldwide Full time

    **Description** As a Bilingual Customer Service Representative, you will be responsible for answering calls from our clients and their members in a professional, courteous, and prompt manner; updating their information in our systems and ensuring that their requests on orders, are accurately recorded for our warehousing and dispatch teams. **Key...

  • Bilingual Customer Service Representative

    1 week ago

    Winnipeg, Canada Brett-Young Seeds Limited Full time

    **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** **Winnipeg, MB** Brett-Young Seeds Limited is a privately owned and trusted seed production, distribution, sales and marketing company with local roots since 1934 and a strong international reach. Our goal is to serve the needs of our customers by delivering world-class, differentiated products and market...

  • Bilingual Customer Service Representative

    2 weeks ago

    Winnipeg, Canada Brett-Young Seeds Limited Full time

    **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** **Winnipeg, MB** Brett-Young Seeds Limited is a privately owned and trusted seed production, distribution, sales and marketing company with local roots since 1934 and a strong international reach. Our goal is to serve the needs of our customers by delivering world-class, differentiated products and market...