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Customer Service

7 hours ago

Winnipeg, Canada POWER-tek Global Inc. Full time

**Job Summary**:
We are seeking a **Customer Service/Contact Centre Representative** to manage customer inquiries and provide support in a fast-paced environment. This role involves answering calls, addressing customer concerns, and providing clear and helpful information regarding products and services.

**Responsibilities**:

- Answer inbound customer calls and assist with inquiries related to services, products, and billing.
- Resolve customer complaints or issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Provide support to customers in understanding account issues and billing inquiries.
- Communicate product updates, policy changes, and services effectively to customers.
- Ensure customer satisfaction through effective problem-solving and communication skills.

**Qualifications**:

- High school diploma or equivalent; post-secondary education is an asset.
- 2+ years of experience in a customer service or call centre role.
- Strong communication skills and a friendly, helpful attitude.
- Ability to handle difficult customer situations and resolve issues effectively.

**Requirements**:

- **Education**: High school diploma or equivalent; post-secondary education is a plus.
- **Experience**: Minimum of 2 years in customer service or contact centre roles.
- **Skills**: Strong communication and problem-solving skills.
- **Other**: Ability to work in a fast-paced environment and manage multiple inquiries at once.

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Application question(s):

- Are you comfortable working in a fast-paced environment with high call volumes?
- What is your expected hourly rate or annual salary for this role?

**Education**:

- Secondary School (preferred)

**Experience**:

- Contact center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person